Helpdesk Specialist Jobs

Electrosoft Services, Inc. is a privately held, Information Technology (IT) professional services company with a special focus on cybersecurity. We have been serving Federal government since 2001. We are an 8(a) and EDWOSB firm with ISO 9001 and CMMI Level 3 certifications.

Helpdesk Specialist

Responsibilities and Duties:

• Perform on-site on a regular basis.
• Provide effective communication/teamwork with Helpdesk and Desktop Team Leads and OCS staff concerning any helpdesk ticket problems or need of assistance.
• Submit biweekly reports to OCS manager.
• Maintain computer equipment storage space in computer room.
• Handle/manage computer equipment moves from workstation cube/office to another.
• Assist with troubleshooting desktop computer connectivity problems.
• Provide support for resolving printer problems and changing toner cartridges for personal and network printers.
• Monitor daily Helpdesk ServiceNow tickets assigned to Helpdesk Coordinator to address/resolve.
• Assist with unboxing computer equipment as assigned.
• Install other peripherals such as smart carder, desktop scanner, etc.
• Install computer equipment and remove PCs for new and departing users.
• Attending Branch Meetings.
• Provide WebEx support for helpdesk tickets (i.e., assist users with getting connected to WebEx, assist with BEA All Hands meeting).
• Assist with excess computer equipment (transport equipment to warehouse for excess pickup).
• Provide support for Hybrid Work Environment Conference Rooms; rooms are integrated with MS Teams and WebEx.

Basic Qualifications:

• High school or GED, some college preferred.
• 1-2 years of experience providing help desk support to onsite and remote clients. A+ desirable
• US

Individuals seeking employment at Electrosoft Services are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.