Helpdesk Coordinator Jobs

BioMed Realty is looking for an experienced Help Desk Coordinator who can provide face-to-face, phone and email support to users across the company for software and hardware issues. The successful candidate will maintain computer and network systems by installing, upgrading, configuring, and troubleshooting workstations, servers and networks at multiple locations.

Key Duties and Responsibilities:

• Respond to phone, email and personnel requests for technical support.
• Document, track and monitor problems to ensure a timely resolution.
• Provide end user support and training.
• Monitoring and supporting critical systems in a 24/7 environment.
• Configure, maintain and implement desktops, notebooks, mobile devices and network systems.
• Perform related duties as assigned by supervisor.
• Setup and assist in meetings across all departments.
• Perform desktop, system and network troubleshooting and installations.
• Travel to regional offices and properties are required.

Job Specifications:

• Solid background in TCP/IP networking and troubleshooting in a Microsoft Windows networking environment.
• Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
• Strong customer service and teamwork skills.
• Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
• Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
• 1 - 3 years of experience of providing computer support and system administration required.
• Hands-on experience resolving networking, desktop and mobile device configuration issues.
• Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
• Quick learner with the motivation to investigate and learn new technology.

Salary Range: $28.00 - $33.50 per hour + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

We require all new hires to be fully vaccinated for COVID-19 prior to their first date of employment unless they are eligible for an approved medical or religious exemption in accordance with the law.

Benefits

At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty's competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:

• Employee Assistance Program
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Family Leave Benefits
• Employer-Paid Medical, Dental, and Vision Insurance
• ID Theft Insurance
• Commuter Benefits
• Pet Insurance
• Flexible Spending Accounts
• Lifestyle Spending Account
• 100% Employer-Paid Life & AD&D Insurance, Short- and Long-Term Disability Insurance
• Tuition Reimbursement
• Legal Insurance

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