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Help Desk Analyst Jobs in Ohio

Help Desk Analyst--Immediate Hire!
By ERP Recruiting, LLC At Akron, OH, United States
Use remote tools and diagnostic utilities to aid in resolving support requests.
CompTIA A+ certification OR CCNA recommended.
Certifications in Microsoft applications, operating systems, and MCSA, preferred.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according SLAs.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Help Desk Analyst Jobs
By 9290-FCX Performance, Inc At , Columbus, 43219, Oh
Tech savvy with working knowledge of office automation products, databases and remote control
Support knowledge of Active Directory, DNS, LDAP, ISS, DHCP, File/Print Services and Terminal Services.
Proven experience as a help desk technician or other customer support role
Coordinate and distribute the incoming workload to the team of help desk technicians
Establish and / or verify the priority of incoming tickets
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or ticketing system
Help Desk Analyst I
By University of Alabama at Birmingham At , Birmingham, Al

Knowledge, Skills, Abilities & Work Characteristics

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

Help Desk Analyst Jobs
By SUNY Upstate Medical University At , Syracuse, 13210, Ny
Opening on: Jun 26 2023
TH Instructional Support Associate, NSSL2
UUP (State University Professional Services Unit)
We are an Equal Opportunity Employer.
Help Desk Analyst 2 Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
Preferred Education: 4-year college degree in field of specialty or equivalent education and experience combined.
•Write software and hardware evaluation and recommendations for management review.
3 to 5 years field experience
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
Help Desk Analyst (3:00Pm-12:00Am Est)
By PNC At Columbus, OH, United States
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Works with callers and other help desk specialists to resolve normal and unusual information system problems.
Evaluates the efficiency of new tools and utilities, used for help desk services.
Monitors and categorizes incoming calls, analyzes frequently-asked questions and defines procedures.
Participates in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
Analyst Fs Help Desk
By Papa John's At , Louisville, 40299, Ky
Log and track calls using a problem management database and maintaining history records and related problem documentation
Manage open incidents and follow them to resolution
Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures
Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error.
Collect information about problems and lead users through the procedures
Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support
Help Desk Analyst Jobs
By Edina Realty, Inc. At , Edina, 55435, Mn
Assist with account management tasks, including password resets, creation/modification of accounts and managing access.
Associate degree in information technologies or related field; or equivalent work experience.
ITIL and KCS experience strongly preferred.
Excellent interpersonal skills, a customer-first focus and the ability to work as a member in a team-oriented environment.
Effective oral and written communication skills.
Effective analytical, problem-solving, and decision-making skills.
Help Desk Services Analyst
By City of Greensboro, NC At , Summit, Nc $49,362 - $82,270 a year
1-3 years of troubleshooting, computer desktop support, or "directly" related experience
Two years or more of computer support and troubleshooting experience.
Relevant computer certifications such as A+, NetPlus, etc.
An Ideal Candidate Would Also Possess (Preferred Qualifications)
Associate's Degree or higher in information technology or related field.
It Help Desk Analyst Iii
By Lake Shore Cryotronics Inc At , Westerville, 43082, Oh From $29.50 an hour
Implement, manage and maintain Endpoint Management processes for all connected IT resources
Manage end-user training to minimize support issues, increase productivity, increase user knowledge
Managing technical support process for all local, remote and mobile users
Manage new user training, setup and support
Manage and take ownership of all interactions, utilize appropriate follow-through, providing timely feedback for all
3+ years' experience in a customer support role within an IT environment
It - Network Operations Analyst, Career ( Help Desk - Incident Monitoring)
By Intelliswift Software, Inc. At , Fairfield, Ca $41.57 an hour
Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
Americans with Disabilities Act (ADA)
Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
Process routine change requests and work orders.
Help Desk Analyst Jobs
By PPG Industries At , Strongsville, Oh
Master subscription management tasks, and update records in Vantage point with ticket information.
Master the use of available troubleshooting tools including Color IT Wiki knowledge base.
Prior experience working with computer hardware (setup of computers, printers, displays...) and associated connectors, cables, and wireless solutions.
Degree Preferred, Microsoft certifications and, or A+ or Network + desired but not required.
Experience using Microsoft Office Suite of products, especially Excel and Word.
Benefits will be discussed with you by your recruiter during the hiring process.
Help Desk Erp Software Analyst
By Henning Industrial Software At , Hudson, 44236, Oh
Help remotely install software, answering software usage questions, resolving customer problems and tracking all customer incidents/issues
Ideal candidates will have experience using or supporting ERP software in a Manufacturing environment.
Email resume and salary requirements to,
Directly assist Henning Software end-users successfully utilize Henning Software’s ERP Manufacturing System
Provide on-line training on ERP system features and functions
Solve open customer concerns in a timely manner to minimize customer frustration and system downtime.
Senior Help Desk Analyst
By Trinchero Family Estates At , Lodi, 95242, Ca $35.25 - $43.05 an hour
Track all activities through the Helpdesk management system.
Troubleshoot hardware and software issues as reported by TFE employees including a large remote sales force.
Contribute to the technical document library. Develop procedures and knowledge articles for new issues or configurations.
Assist users via multiple modes of communication utilizing remote desktop and other technologies as well as deskside support.
Drive solutions through to completion and manage expectation to avoid conflict or potential issues.
Direct experience supporting Windows 10, Microsoft Office 2010/2013/2016 and Office 365 in an Active Directory environment.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information