Don't worry, we can still help! Below, please find related information to help you with your job search.
Help Desk Analyst Jobs
Company | PPG Industries |
Address | , Strongsville, Oh |
Employment type | |
Salary | |
Expires | 2023-07-14 |
Posted at | 11 months ago |
As a Help Desk Analyst, you will assist PPG Refinish with support for PPG customers. Support is achieved by ensuring the Help Desk analysts provide comprehensive customer support that far exceeds competitors. This support involves working with collision shops, paint distributors and PPG’s sales team Microsoft Office Software, computers, and basic computer networks. Support is provided by staffing and answering phone calls combined with remote support tools facilitating connection into customer computers.
Key Responsibilities
- Be proficient at handling calls quickly and escalating to assure incoming calls are answered promptly.
- Master subscription management tasks, and update records in Vantage point with ticket information.
- Master hardware setup, connections, configuration, and troubleshooting.
- Master the use of available troubleshooting tools including Color IT Wiki knowledge base.
Qualifications
- Prior experience working with computer hardware (setup of computers, printers, displays...) and associated connectors, cables, and wireless solutions.
- Degree Preferred, Microsoft certifications and, or A+ or Network + desired but not required.
- Install and configure software products with instruction.
- Experience using Microsoft Office Suite of products, especially Excel and Word.
About us:
Here at PPG we make it happen, and we are excited by candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are "One PPG" to the world.
We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and improve our markets.
We trust our people every day, in every way.
We empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way: (Click here to learn more about the PPG Way)
PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx
We are One PPG: http://one.ppg.com/
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplemen
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago