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Help Desk Analyst Jobs in Iowa

Associate Help Desk Analyst, Weekend Shift
By Credit Acceptance At , Remote $40,847 - $46,292 a year
Executes incident management for system issues, adhering to established process and SLAs.
Basic knowledge using and troubleshooting Windows 10, Office 365, and Adobe
Basic knowledge using and troubleshooting hardware such as laptops, desktops, and printers
Experience working in a corporate Help Desk or call center environment
Pursuing or achieved at least one certification such as MCP, MTA, HDI-HDA, ITIL Foundations, or CompTIA A+
Basic knowledge using and troubleshooting SharePoint
Information Technology Help Desk Analyst
By Select Source International At Des Moines, IA, United States
Payrate:$35.70/hr. on W2(Without any benefits)
Job Title:Help Desk Analyst - IT I (Hybrid role)
Location:400 E 14th St, Des Moines, IA 50319, USA
Shift timing:8:00 am to 4:30 pm
•The position will work on several data system enhancements for the USDA Child Nutrition Programs.
•Associate or bachelor’s degree preferred.
Help Desk Analyst - Mcir Support Services
By Michigan Public Health Institute (MPHI) At , Remote $23.90 - $37.46 an hour
Provide management with ‘call/email/documentation/issue/ticket log,’ metrics as requested and utilize and maintain any customer relationship management tools as implemented.
Experience and ability to work remotely and in geographically dispersed environment.
Other duties related to the Michigan Immunization Information System as assigned by Section or Unit Manager.
Demonstrated analytic and problem-solving skills.
Strong PC, spreadsheet (MS Excel) and database (MS Access) application skills.
Excellent skills in Microsoft Office Suite and Microsoft Outlook, MS Teams, and Softphones.
Help Desk Analyst Jobs
By R+L Carriers At , China Grove, 28023, Nc $18 - $20 an hour
Familiar with Service Management concepts and best practices.
Excellent communication skills are required.
3+ Years IT support experience
Experience in the Transportation Industry preferred
Come and experience the difference with R+L Carriers
Must be customer centric and aggressive in promoting your customers’ needs and getting them met.
Associate Help Desk Analyst
By Credit Acceptance At , Remote $40,847 - $46,292 a year
Executes incident management for system issues, adhering to established process and SLAs.
Basic knowledge using and troubleshooting Windows 10, Office 2013, and Adobe
Basic knowledge using and troubleshooting hardware such as laptops, desktops, and printers
Experience working in a corporate Help Desk or call center environment
Pursuing or achieved at least one certification such as MCP, MTA, HDI-HDA, ITIL Foundations, or CompTIA A+
Basic knowledge using and troubleshooting SharePoint and Office 365
Help Desk Support Analyst
By Cedar Rapids Community School District At , Cedar Rapids, 52405, Ia $25.62 an hour
Experience with desktop management/software deployment applications.
GED or High School diploma required. Additional post-secondary education or training, and employment experience in relevant IT area preferred.
Three or more years IT support experience; helpdesk, training or technical support preferred.
Experience in a Google environment.
Coordinate, diagnose and troubleshoot incoming calls and emails.
Provide timely resolution or escalation of problems to the appropriate technical personnel.
Help Desk Analyst Jobs
By CalPrivate Bank At , Remote $67,000 - $92,000 a year
High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
Consult with end users to gather information about program needs, objectives, functions, features, and input and output requirements.
Previous IT help desk experience needed.
Must have an in-depth knowledge of computer systems, networks, and appropriate software applications.
Create and assign tickets in the IT helpdesk software.
Attend to the IT helpdesk phone.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information