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Help Desk Analyst Jobs in Indiana

It Help Desk Analyst
By Stellar Professionals At Indianapolis, IN, United States
Ability to learn Microsoft SharePoint and IBM Rational Change and Configuration Management (CCM) tools
Basic knowledge of contact center phone systems
Basic knowledge of help desk ticketing systems
Working knowledge of Microsoft Office (Outlook, Word and Excel);
Experience providing first and second tier help desk support
Candidates Must Have Minimum 5 Years Of Relevant Experience
Help Desk Analyst Jobs
By Butler University At , Indianapolis, 46208, In
Create, update, and manage internal procedural and end user documentation in knowledge base.
Extensive knowledge of Windows and Microsoft 365 applications; experience with Macintosh operating system and applications preferred
Independently manage workload (which includes both reactive and proactive work) efficiently, effectively, and on-time, while allowing for changing priorities
Associate's or bachelor's degree preferred; degree in a technical field and applicable professional certifications a plus
Two years relevant full-time experience resolving issues in a technical support environment; previous experience in a large/complex IT organization preferred
Experience working in a fast-paced environment that requires flexibility and changing priorities
Help Desk Analyst Jobs
By Cabell Huntington Hospital/St. Mary At , Huntington, 25701, Wv
College Degree or related IT field, or equivalent combination of education and experience is preferred.
Manage existing user accounts, including the resetting of passwords and resetting locked accounts.
Demonstrates knowledge of operation to include but not limited to the required unit specific equipment/procedures.
Demonstrates knowledge of on-going unit specific performance improvement activities.
Relevant certification (A+, Microsoft, ITIL) preferred.
1-3+ Year(s) of Technical Support Experience.
Help Desk Analyst Jobs
By Mon Health At , Morgantown, 26505, Wv

Job Summary Comments With a patient centered culture, the Help Desk Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through evaluating ...

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information