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Help Desk Analyst--Immediate Hire!

Company

ERP Recruiting, LLC
Address Akron, OH, United States
Employment type CONTRACTOR
Salary
Category Aviation and Aerospace Component Manufacturing,Oil and Gas,Biotechnology Research
Expires 2023-09-20
Posted at 8 months ago
Job Description

Help Desk II Analyst

Contract to Hire!


What you will be doing:

  • Provide Help Desk support which includes Level 1 and Level 2 computer hardware and software problem resolution and support for client in-house and remote user community
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Prioritize incidents and service requests according SLAs.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.


What you will need:

  • Certifications in Microsoft applications, operating systems, and MCSA, preferred.
  • Associate degree preferred with studies in a computer-related field.
  • CompTIA A+ certification OR CCNA recommended.