It - Network Operations Analyst, Career ( Help Desk - Incident Monitoring)

Pay Range: $ 41.57 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
TOP THINGS:
1. Strong email writing & verbal communication, along with multitasking
2. Excellent phone skills (Managing Conference calls/Bridges)
3. Windows 10, Microsoft Office Suite, & web browser experience
4. Experience with web based and thick client monitoring tools (Application and Network)
5. Incident command, ticket management, escalations & tracking
WORK SCHEDULE: Monday -Friday 8:30 AM - 5 PM
Job Responsibilities

• May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
• Miscellaneous Incident Commander tasks
• Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
• Process routine change requests and work orders.
• Manage timely ticket updates.
• Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
• This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
• Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.

Equal Employment Opportunity Statement
Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.