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Help Desk Analyst Jobs in Maryland

Help Desk Analyst Jobs
By Alderson Loop At Owings Mills, MD, United States
Help Desk / Customer Support / Desktop Support Internship or 1 - 2 years of prior experience in a relevant position
Must have prior call center environment experience
Prior experience working in a fluctuating pace environment
Working knowledge and familiarity with the Microsoft suite of Office Products
Ability to communicate clearly and confidently by phone and in writing
Motivated toward delivering high levels of Customer Service
It Help Desk Analyst
By Booz Allen Hamilton At Silver Spring, MD, United States
Experience providing end-to-end requirements for upcoming projects
1+ years of experience with information technology or computer information systems
Experience assisting with user complaints and issues to ensure accuracy for product delivery
Experience using Microsoft Operating Systems and Office Suite applications, including Excel, Word, and PowerPoint
Experience using system analysis and troubleshooting to analyze, isolate, and document problems and issues, identify risks, and develop options and solutions
Experience distilling complex business processes into clear and actionable user stories with thorough acceptance criteria
Programmer Analyst (Kronos Support Help Desk)
By Johns Hopkins University At , Baltimore, 21218, Md

Knowledge, Skills, & Abilities (KSA's):

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information