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Customer Experience Trainer | North Lauderdale, Fl

Company

Teleperformance
Address , North Lauderdale, 33068, Fl
Employment type FULL_TIME
Salary
Expires 2023-06-25
Posted at 1 year ago
Job Description
Overview:
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

PURPOSE OF POSITION
Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

Responsibilities:
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
  • Train new and existing employees on client projects emphasizing customer confidentiality and security
  • Participate in minor client interaction including effective curriculum feedback and client visits
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
  • Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
  • Perform other related duties and assignments as required and assigned by supervisor or manager
  • Develop non-classroom communication and training materials
  • Assess individual participant and class performance
  • Coordinate new hire, progression and enhancement training

Qualifications:
QUALIFICATIONS
  • Starting as remote role, but must be willing to accommodate a return to site plan for a North Lauderdale, FL
  • Prior training curriculum development (instructional design) experience preferred
  • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills
  • JUMP! Trainer program graduates preferred but not required
  • College degree preferred or equivalent work experience required
  • Skilled in determining why and how tasks should be handled to effective completion
  • Excellent written and verbal communication skills
  • Standard business hours 9-6, M-F with weekend availability for emergencies, scheduling is subject to business needs
  • High school diploma or GED required
  • Must have availability to work various shifts influenced by current business needs
  • 90 days call centeragent experience
  • Must be enthusiastic and comfortable speaking in front of large groups of people
  • Requires solid organizational, administrative, leadership and time management skills
  • Must have a keen sense of attention to detail, taking the initiative
  • Patience with various types of learners
  • Must pass background and drug tests
  • Able to demonstrate personal ownership of tasks and follow through to obtain desired results