Software Trainer / Support Specialist

About Us

For over 5 decades, AIMS, Inc. has specialized in developing & marketing accounting software for wholesale petroleum distributors. Our clients provide gasoline & diesel to convenience stores and anywhere else that fuel is used (e.g. agriculture, construction, trucking, etc.)

JOB DESCRIPTION

We are looking for a career-minded professional with a passion for problem-solving and the delivery of excellent client service. AIMS is dedicated to fostering a family environment for our employees while providing industry-leading service for our clients.

Job Location

• AIMS’ Corporate Office (Monroe, LA)

JOB DUTIES

As a Client Services Analyst your job duties may include:

• Providing ongoing support to our clients, ensuring their effective and efficient use of our software
• Training clients how to use our software
• Escalating unresolved cases as necessary and collaborating with our software development team when needed
• Managing projects with adherence to milestones, budget, and accuracy

WHY WORK WITH US

AIMS has been in business since 1968 and the average tenure of our employees is 14 years. We offer these benefits:

• 401K plan with company matching
• Full-time position
• Paid time off
• Family environment
• Health, dental & disability insurance
• Profit sharing plan

QUALIFICATIONS

We are looking for a highly skilled candidate with these qualifications:

• Problem solving capacity with effective project management skills
• Passion for new technologies and attention to detail
• Strong computer skills in Microsoft platform software
• Must be a self-starter
• Commitment to excellent client service
• Experience with Microsoft SQL such as querying and database management
• Comfort in a fast-paced, unpredictable team environment
• Bookkeeping / accounting or training experience

HOW TO APPLY

If you are interested in joining our team, email your resume with references to: [email protected].