Customer Trainer Jobs

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position:

The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Roles & Responsibilities

• Develop competency in the following:
• Training research initiatives
• OR Efficiency
• Support positive relationships between external training center personnel and ISI management
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Conduct surveys to gather data and measure program effectiveness
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
• New product development
• Training/coaching techniques/methodologies
• Act as subject matter expert for internal projects, as needed
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Training Pathway process
• Da Vinci® System applications and advanced technology
• Contribute to the organization’s quarterly goal achievements
• Da Vinci® System Technology
• Training material/ protocol development

Qualifications

Skills, Experience, Education, & Training:

• Commitment to self-development
• Knowledge of adult learning principles preferred
• Solution oriented
• Professional Training experience preferred
• Ability to travel up to 50%
• Ability to be flexible with hours of operation
• Professional work ethic
• Medical-device experience preferred
• High capacity and excellent problem solving skills
• Excellent oral and written communication skills
• High capacity to learn in a fast paced environment
• Clinical and/or operating room experience preferred
• Strong interpersonal skills
• Solid organizational skills and ability to operate independently
• Ability to work in a team environment

Minimum Education And Training Requirements

Minimum bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1:$96,800 - $139,200

Base Salary Range Region 2: $87,100 - $125,300

Shift: Day

Travel: 50% of the time

Workplace Type: Onsite - This job is fully onsite.