Customer Service Academy Trainer

Who We Are
At KNAPP (pronounced K-NAP, not Nap!) "We Make Complexity Simple" by using cutting-edge technologies to deliver groundbreaking solutions for our clients. By leveraging the latest software, AI, and Robotics technology we are disrupting the logistics automation industry. We work with the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters right outside of Atlanta, GA. We specialize in dock-to-dock automation of the supply chain process for both B2B (Business to Business) and B2C (Business to Consumer.) With over 6,000 people in our group worldwide we are different than most other supply chain automation companies in that we not only offer robotics, but also offer software-based solutions as well. We also reinvest 7% of our revenues in R&D ensuring a strong and vibrant future! Come help us change the world! For more information, visit www.knapp.com .
What You Get To Do
The CSA Trainer carries out tasks in close cooperation with the Customer Service Academy (HQ) and its applicable provisions, as follows:

• Actively promoting all activities in the area of responsibility.
• Developing and conducting high quality and cost-effective KNAPP service and product training courses within the established schedule and budget.
• Creating and maintaining a positive company image for the customer.
• Complying with the defined processes in the area of responsibility and the department organizations within the stipulated deadlines, striving for maximum quality.

Essential Functions and Responsibilities:

• Conduct training courses for the customers within the corresponding specialty area by assisting with the development of interactive educational material and practical training programs
• Maintain internal cooperation with other technical departments, especially with the Customer Service Academy (HQ)
• Responsible for training/certification of technicians
• Responsible for documenting the conducted training course
• Adopt continual improvement process (CIP) approach to drive cost savings and process improvements.
• Participate in training courses and further your personal education in the specialty areas such as installations, startups, and maintenance services
• Travel frequently for work-related activities

Additional Responsibilities (in cooperation with the Customer Service Academy):

• Create/support the creation of courses, written training material and other documents
• Create/support the creation of electronic training courses (training videos, e-learning)

What You Have
Education and Experience:

• Experience with customer training courses (preferred)
• Good knowledge of KNAPP products and system areas is a district advantage
• Bilingual in Spanish desired
• Education in electrical engineering, mechatronics, or control technology
• Experience as a mechanical fitter, service technician or commissioning engineer

Other Skills and Qualifications:

• Constructive feedback Ability to accept open and objective feedback and demonstrate a “can do” attitude to improve and achieve better results
• Transfer of knowledge Ability to actively communicate and share skills, ideas, and expertise across different parts of the organization and work environments.
• Willingness to learn Readiness, willingness, and ability to continually learn new ways to meet targets and objectives and acquire further expertise in order to be up to par with current demands
• Conflict management Ability to identify differences, openly address problems, and resolve conflicts by providing viable solutions
• Work relationship Ability to proactively initiate contact and create relationships with various groups of people
• Reliability Commitment to comply with the customer agreements and objectives
• Perception/ Critical thinking Well-developed abilities to analyze errors and problems and develop suitable approaches to problem solving
• Motivational skills Ability to generate enthusiasm among the employees to set and achieve common goals
• Perseverance Driven to reach goals even in the face of difficulties and failures by shifting priorities in response to the demands of a situation
• Resilience Ability to work and make sound decisions in unstructured situations, under pressure by keeping an open mind and a sense of perspective

Working Conditions and Environment:

• Professional office etiquette is required at all times
• Physical requirements may include sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds
• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Travel required up to 70%

What You Will Get

• Tuition Reimbursement
• Paid Vacation & Holidays
• Profit Sharing
• Corporate Social Responsibility including recycling, sustainability and volunteering
• Paid Parental Leave
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• Industry competitive compensation
• 2 remote days per week
• Pet Insurance
• Quarterly employee events
• 401k with a very generous employer match and no vesting!
• Half day Fridays
• Subsidized Daycare
• Subsidized food delivery
• Monthly celebrations
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA