Client Care Supervisor Jobs

Manage multiple responsibilities while maintaining composure, always keeping the clients a priority

Assist with other duties and projects as assigned by management

Manage appointments (scheduling, moving, and canceling appointments)

At least 1+ years of customer service experience

Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly

Excellent, written, verbal, and interpersonal skills

Demonstrate open and effective communication with management, colleagues, Care management team, Care Pros, clients and family members.

One year experience in home care, health care or senior-related industry preferred

Excellent oral and written communication skills and the ability to listen effectively

Follow up with potential clients and family members to “nurture” leads.

Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

Work with other team members to coordinate various aspects of a client’s care.

Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes

Make a difference in the lives of animals and people

Join a team of coworkers who love animals as much as you do

401K with up to 4% match for part time and full time staff

Nine paid holidays for full time staff

Paid floating holidays for part time and full time staff (up to 4 days per year based on start date)

Do you have excellent time management, follow through and organizational skills?

Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis. 

Other job duties as assigned .

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

Are you a passionate leader who is ready to make a difference?

Do you love building successful teams who provide premier customer service and patient care?

1-2 years of hospitality and management experience

Communicate daily with the Supervisor/Facility Manager

Manage FedEx packages and deliveries

May track inventory levels and if needed inform Facility Manager

Knowledge of AV equipment, computers & USB

Knowledge of FedEx/UPS shipping procedures

2+ years of receptionist experience

2+ years in customer service

Ability to pass a drug screening

rewards its employees for working hard?

About Blessed Oasis Pet Resort

fun work environment, unique perks, and competitive pay

3+ years customer service experience; preferably in call center environment

Prior people leadership experience; preferably in a call center environment

Strong Knowledge of PBM processes and procedures

For more detailed information on available benefits, please visit

Colleague will be required to work extended work week when needed

Colleague will be required to travel when needed

1-2 years of hospitality and management experience

Communicate daily with the Supervisor/Facility Manager

Manage FedEx packages and deliveries

May track inventory levels and if needed inform Facility Manager

Knowledge of AV equipment, computers & USB

Knowledge of FedEx/UPS shipping procedures

Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management.

Experience in Emergency Management, Behavioral Threat or Secondary Education

5+ Years of Customer Service and/or Project Management experience

Supervise a team responsible for customer onboarding, software configuration, training, project management and other services needed to bring a client ‘live’.

Monitor service KPIs performance and prepare summary reporting to management.

Bachelor’s Degree in Business; or equivalent combination of advanced education and 3+ years of relevant experience

Bachelor’s degree or equivalent combination of education and/or experience

Manage referrals and coordinate intakes to the program

Effective verbal and written communication skills

Work with the JRI team to assess each participating youth and develop a case plan

Monitor and track progress toward successful completion of the case plan•

Maintain regular contact with youth and respective agencies

Provide personal care training for CAREGivers as part of continuous education.

Share on-call responsibilities outside of normal business hours to include support for office staff, clients, CAREGivers, and community partners.

Maintain regular attendance to execute job responsibilities

Conduct Family Education sessions as needed throughout year

Must demonstrate excellent oral and written communication skills and the ability to listen effectively

Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

Knowledge of Salesforce and/or call center experience is a plus

Manage large amounts of incoming emails

Inspect new and used products to determine the requirement for repair

Proven customer support experience or experience as a client service representative

Professional, strong communication skills both verbal and written

Strong phone contact handling skills and active listening

Bachelor's Degree or equivalent combination of education and experience.

Experience with workflow and process automation a plus.

Minimum of 2 yrs. working in a Client/Customer Satisfaction Support environment.

Excellent command of Microsoft Office Suite products.

Ability to multi-task and work under the pressure of strict deadlines and time constraints.

Ability to analyze issues to determine and communicate source and resolution.

Manage multiple responsibilities while maintaining composure, always keeping the clients a priority

Assist with other duties and projects as assigned by management

Manage appointments (scheduling, moving, and canceling appointments)

At least 1+ years of customer service experience

Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly

Excellent, written, verbal, and interpersonal skills

5. Good organizational and time management skills, able to work across time zones and multi-tasking environments

6. Ensure customer service teams receive appropriate training and development to improve their skills and knowledge

4. Familiar with customer relationship management (CRM) systems and related tools

Competitive salary, Vacation day, sick day and a remote-friendly culture

5. Work closely with sales, marketing, product, and technical teams to improve customer experience and service levels

3. Strong customer-oriented thinking and problem-solving skills

Write care plans and ensure Caregiver Managers have relevant information to review with assigned caregiver(s) prior to the start of care.

Take phone inquiries from potential clients; provide accurate information about services and fees, and gather relevant information for client care/plan.

Schedule and perform in-home assessments and re-assessments.

Complete caregiver observation visits and client supervisory visit according to policy and document in client and caregiver file.

Update care plan as needed, communicate changes to caregiver(s), route to client for review and signature, and document the same.

BYOD Stipend: We provide you with a Bring Your Own Device stipend to help cover the cost of your personal device.

Strong relationship-building skills with people from diverse and varied backgrounds and education levels.

The healthcare industry experience is a plus, but not required.

Customer service-related experience a plus, but not required.

Must possess above average human relations, customer service, problem solving, and organizational skills. Extreme attention to detail is essential.

Client Care Coordinator – Responsibilities

Medical, Dental & Vision Plans

Must demonstrate excellent oral and written communication skills and the ability to listen and communicate effectively

Must demonstrate effective interpersonal skills, and sound judgment and good decision-making skills

Must demonstrate knowledge of the senior care industry

Support on-call caregiving needs for clients who require a quick turnaround.

Reflect the core values of Honor.

Follow up with potential clients and family members to “nurture” leads.

3+ years of experience in a service setting.

Excellent written and verbal communication skills.

Excellent MS Office (Word & Excel) and CRM database skills.

Growth opportunities with educational assistance.

Requirements of the Client Care Coordinator:

Responsibilities of the Client Care Coordinator:

Do you have excellent time management, follow through and organizational skills?

Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis. 

Other job duties as assigned .

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

Are you a passionate leader who is ready to make a difference?

Do you love building successful teams who provide premier customer service and patient care?