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Company | BluePearl Specialty + Emergency Pet Hospital |
Address | Northfield, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations |
Expires | 2023-08-26 |
Posted at | 9 months ago |
Description
- Do you have excellent time management, follow through and organizational skills?
- Are you a passionate leader who is ready to make a difference?
- Do you love building successful teams who provide premier customer service and patient care?
- Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
- Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas , changes in protocol, policies, impending changes and ongoing communication and feedback.
- Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
- Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances .
- Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
- Plans and executes regularly scheduled team meetings.
- Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
- Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
- Other job duties as assigned .
- Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- We value your health and well-being as an associate by providing you with the following:
- We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
- Medical, dental, vision, and life insurance options.
- Time to reset, rewind, and reflect through our paid time off and floating holiday plans
- We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
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- Parental leave benefits
- Flexible work schedules
- 401k and retirement planning
- To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
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