Client Service Supervisor Jobs

Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to solve business problems through extensive audience access and an adaptive range of qualitative and quantitative solutions. We help our clients understand what their customers want and demand — empowering them to make decisions with confidence. As a partner to our clients, their clients, and the industry, Sago seamlessly connects businesses to key insights. .

Position Summary:

To oversee the facility’s operations, including managing the Client Service Representative and ensuring client needs are met, this is an evening position.

Making up to $20 per hour.

KEY JOB RESPONSIBILITIES:

• Other duties as assigned
• Manage client projects
• Compile and send Reports
• Upload and supervise digital files
• Supervise CSR’s
• May track inventory levels and if needed inform Facility Manager
• May order panel and office supplies
• Manage FedEx packages and deliveries
• Print/load incentive checks/Cards for each respondent
• Communicate daily with the Supervisor/Facility Manager
• Communicates with other markets when necessary and sends updates throughout the shift to PM’s and offsite client
• Review Menu Sheets/order food

Requirements

• Lead & manage a staff
• Knowledge of AV equipment, computers & USB
• Clerical skills
• Effectively communicate (oral & written)
• Project management skills
• Multi-task- the ability to meet tight deadlines
• Creative thinker & ability to solve problems
• Knowledge of FedEx/UPS shipping procedures
• Dependable, energetic with an upbeat personality
• Work a flexible schedule
• Work independently
• Self-starter-ability to handle fast-paced, stressful situations
• Knowledgeable of surrounding area/locations
• Confident, hard-working, and organized with a professional attitude
• Strong time management
• Detailed & team orientated

Qualifications

Education:

• High School Diploma or equivalent

Experience:

• 1-2 years of hospitality and management experience

Computer Skills:

• Strong technical computer skills (MS Office, Word, Excel, Outlook)

Sago is committed to creating a diverse and inclusive environment, and proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Benefits

Medical, dental, and vision health benefits, 401k, PTO