Client Care Coordinator Jobs

Honor is seeking a part time Client Care Coordinator to perform a variety of duties that relate to sustaining and growing the business. These duties include care consultations with potential clients and family members, client/Care Professional introductions, quality assurance/reassessment visits with existing clients, and supporting growth activities.The Client Care Coordinator should use a consultative sales approach to determine each individual client’s needs, execute a service agreement, and set the Care management team up for success. The Client Care Coordinator will continuously follow up, visit and re-evaluate care needs to ensure high-quality care, client satisfaction, and client retention and growth.

We are seeking a part time coordinator with the ability to support Monday - Friday 12PM - 4PM hours, with OPTIONAL Saturdays 12PM - 4PM. This position requires car travel in the field supporting Saint Charles County.

Responsibilities

• Talk to & meet with leads (potential clients and family members) to assess clients’ needs and recommend solutions. (Expectation is to close 75% or more of qualified potential clients).
• Work with clients and their families on the various issues that may arise to ensure they are getting resolutions to issues as well as receiving the services needed.
• Plan and execute a schedule that ensures each client has quality assurance visits & reassessments, as required.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Follow up with potential clients and family members to “nurture” leads.
• Follow up with new clients to ensure satisfaction.
• Work with other team members to coordinate various aspects of a client’s care.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Demonstrate open and effective communication with management, colleagues, Care management team, Care Pros, clients and family members.
• Actively collaborate through detailed & ongoing communication with the Care management team to ensure services are properly set up & provided for new clients.
• Properly document quality assurance & reassessment visits in a timely manner.
• Support the business’ growth goals through a variety of methodologies including but not limited to: identifying potential referral sources, making marketing packets & dropping off gifts to referral sources.
• Conduct client/Care Pro introductions with new clients & other clients, as applicable.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients.

To succeed in the role, you’ll need:

• Ability to present a professional appearance and demeanor
• One year experience in home care, health care or senior-related industry preferred
• Must possess a valid driver’s license
• Ability to organize and prioritize daily, monthly, quarterly and yearly work
• Availability to work evenings or weekends as required
• Willingness to travel in St. Charles county
• College degree preferred
• Ability to work independently, maintain confidentiality of information and meet deadlines
• Excellent oral and written communication skills and the ability to listen effectively

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hourly Hiring Range

$24/hr

Job Type: Part-time

Pay: $24.00 per hour

Benefits:

• Referral program

Schedule:

• Monday to Friday
• Weekends as needed
• Day shift

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Saint Charles, MO 63301: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person