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Company | SkinSpirit Skincare Clinic and Spa |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body—with over 30 locations nationwide. Our highly trained experts are the best in the industry—renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you’re looking for.
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
- Provide excellent client care and customer service
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Perform opening and closing duties of the clinic
- Answer and screen high volume of inbound phone calls
- Maintain a professional and clean work environment & appearance
- Assist with other duties and projects as assigned by management
- Accurately complete client transactions
- Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
- Manage appointments (scheduling, moving, and canceling appointments)
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Ability to be efficient and productive in a fast-paced environment
- Experience with Zenoti or other POS systems preferred but not required.
- Exceptional customer service skills
- Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
- Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
- Great attention to detail and accuracy
- Excellent, written, verbal, and interpersonal skills
- Must be a team player
- HS Diploma or GED required; AA preferred
- Experience in medical office / understanding of cosmetic procedures / skin care products
- The ability to multitask, prioritize, and organize with a consistently high level of accuracy
- At least 1+ years of customer service experience
- Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
- Prolonged periods of sitting at a desk and working on a computer
- Base pay will be determined based on candidate experience, clinic size, clinic location and market.
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