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Client Care Coordinator Jobs
Company | SkinSpirit |
Address | Park Ridge, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-17 |
Posted at | 8 months ago |
Driven by our shared passion to “Inspire Confidence”, SkinSpirit is a pioneer and leader in aesthetic face and body treatments. Founded in 2003, our mission is to elevate our client’s beauty and confidence through scientifically proven methods and comprehensive services performed by expert practitioners. Today, we have 25+ clinics nationwide and we are the proud to be the number one provider of BOTOX Cosmetic and dermal fillers in the U.S. We thrive in a people-first culture dedicated to supporting each other, our clients and our communities. Join us and use your passion, talent, and drive to deliver the SkinSpirit experience!
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Assist with other duties and projects as assigned by management
- Perform opening and closing duties of the clinic
- Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
- Answer and screen high volume of inbound phone calls
- Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
- Manage appointments (scheduling, moving, and canceling appointments)
- Provide excellent client care and customer service
- Maintain a professional and clean work environment & appearance
- Accurately complete client transactions
- Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
- Experience in medical office / understanding of cosmetic procedures and skin care products.
- Excellent, written, verbal, and interpersonal skills
- The ability to multitask, prioritize, and organize with a consistently high level of accuracy
- Ability to be efficient and productive in a fast-paced environment
- HS Diploma or GED required; AA preferred
- Exceptional customer service skills
- Experience with Zenoti or other POS systems preferred but not required
- Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
- Availability to work evenings and weekends required
- Must be a team player
- At least 1+ years of customer service experience
- Great attention to detail and accuracy
- Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear
- Prolonged periods of sitting at a desk and working on a computer
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
- Base pay will be determined based on candidate experience, clinic size, clinic location and market.
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