Application Technical Support Analyst Jobs in California

Expert knowledge of assisting in the development of processes and procedures.

Expert knowledge and understanding of information technology concepts.

Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.

Equivalent experience will be accepted in lieu of the required degree or diploma.

This position is work from home eligible.

There will be after-hours on-call support on a rotational basis (1 week, every 4-6 weeks after 6 months of employment).

• Experience demonstrating leadership or project management experience

• Designs, develops and maintains reports and dashboards based on business requirements;

• 3+ years of experience in Information Technology, SDLC environment.

• Must have experience supporting large portfolio of apps.

• Hands-on development experience (nice-to-have)

• Monitors the operating performance and system availability of assigned software; performs testing, maintenance, upgrades and/or installations;

Must have user support skills, especially interpersonal communication, and patience.

Together with our members, we're changing the way people think about and interact with personal finance.

Maintain, analyze, troubleshoot, and repair system application issues.

Support Wyndham's applications including Encompass, Blend, Velocify, InContact, etc.

Respond to end user support requests and documents resolution via help desk software.

Handle escalated tickets for Application Support from junior members of the Help Desk team.

Must have user support skills, especially interpersonal communication, and patience.

Maintain, analyze, troubleshoot, and repair system application issues.

Support Wyndham’s applications including Encompass, Blend, Velocify, InContact, etc.

Respond to end user support requests and documents resolution via help desk software.

Handle escalated tickets for Application Support from junior members of the Help Desk team.

Act as a leader and mentor to junior members of the team for escalated tickets and training.

The position reports to the Client Service Delivery Manager and Regional Manager.

Ledgent Technology is looking for Technical Field Support with the below background.

Location: Hybrid / (Travel to the client’s site)

Please email your resume to [email protected] for immediate consideration.