Account Customer Success Manager Jobs in Union, Arkansas

Strong consultancy skills with the ability to identify and promote business benefits to a client Ability to think laterally and strategically.

Be ready to collaborate with Project Managers, Product, Sales and Marketing.

3+ years of experience in a CSM SaaS role with an Employee Engagement platform highly preferred

Excellent communication skills written, verbal, one-to-one, group, formal presentations. Able to produce well-structured and clear customer facing documentation and reports.

Excellent presentation skills at all levels.

Provide excellent customer service skills –hugely responsive internally and to customers.

Leading team educational initiatives to help develop programmatic buying knowledge and skills of your customers and internal stakeholders

4+ years sales experience in either direct sales, sales training, or account management

Excellent written and verbal communication skills, organizational, people, & time management skills

Experience or certification with Basis & Centro Certified

Establishing best practices to rapidly grow new client spend thru continued education, proactive outreach, and opportunity tracking

Identifying & communicating areas of improvement in client experience to enhance products & services

7+ years’ most-recent experience managing enterprise-level customers

Experience working with cross-functional teams to drive results

Solid understanding and hands-on experience working in digital marketing and managing Paid, Social, Content, SEO and Digital Marketing preferred

Experience working with enterprise-class software to lead client onboarding, demos preferred

Excellent skills to create present to C-level, and top strategic customers

Great benefits – medical, dental, vision, 401k and paid holidays

3+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility

Account Management: Ability to strategically manage your time across your book of business

Manage end-to-end renewals cycle of our existing customer base

Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals

Product & Data Knowledge: Good understanding of compensation data and market-pricing systems.

Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business.

Consulting with management and business development on client relationship status and business issues.

This role is an individual contributor role but involves a great deal of stakeholder management.

Signing off on product design deliverables (including technical and editorial) in association with the client project manager.

· Min of 3+ years’ experience in custom learning solutions, ideally in a client-facing role.

Carrying and delivering a financial sales target of $1m

Managing the deployment of products and services.

While we value a college or vocational degree or certification, we do not have a specific educational requirement.

Develop innovative programs, manage, and ensure delivery of the ongoing education of our customers.

Maintain daily activities in business management platform to track interactions.

Other duties assigned by management.

Excellent verbal, written, interpersonal & presentation skills – training experience a plus.

Gather client insight into additional services, applications or offerings that are requested and resent back to our Executive leadership team.

Knowledge of Workfront capabilities and integration with other products

Experience as a CSM or Consultant

Strong customer-facing skills and ability to interact with stakeholders in the Adobe ecosystem.

Work closely with Enterprise Accounts M and above on their Workfront strategy and adoption

Support clients in maintaining the health and growth of their Workfront solution

Establish regular meetings to meet and work with clients

2+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.

Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.

Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.

Experience with data analytics is an advantage.

Research experience is an advantage.

5+ years of Account Management/Customer Service Experience

Manage customers’ expectations, identify decision makers, build relationships, and be the primary advocate for customer business needs and requirements.

Adept at using technology for effective management of responsibility: Internet, Microsoft Office Suite, ERP/CRM databases, etc.

5+ years of experience in manufacturing industry

Possess excellent verbal (including presentation), analytical and written skills.

Maintain accurate records of customers documents (i.e. contracts, renewals, NDA compliance etc.)

Effective verbal and written communication skills at all management, customer, and staff levels.

Address customer issues efficiently, promptly informing the Director and/or VP of Revenue Cycle Management about any problems that arise.

Provide written summaries and key information to customers and management as requested.

Take charge of all customer communications, resolving conflicts, and ensuring compliance with customer deliverables and revenue requirements.

Conduct research to identify payer specific claim form requirements for new state implementations and existing customer needs.

Cultivate and manage relationships with payors and vendors, and rapid troubleshooting of any disruptions in claims, payments, or data flow.

5 years of experience in customer/partner success role/Account Management/Partner or Direct Sales role, ideally focused on mid-market and below

Reports to: Director of Channel Account Management

Strong experience in SaaS, preferably related to the cyber-security industry

Experience with HubSpot, or other similar CRM platforms

100% remote work environment - since our founding in 2015

Highly competitive and comprehensive medical, dental, and vision benefits plans

Leave a refined, knowledgeable, and caring first impression with all potential clients

Teach potential customers about the amazing benefits of utilizing our technology

Articulate and concise communication style coupled with great listening skills

Conscientious approach to duties and responsibilities

Outstanding academic credentials from a top national university or standout corporate experience

Step 3: Video call with Hiring Manager

Professionalism Education and Experience Requirements:

● Onboard new clients and ensure they have a positive experience, including training and support

● Strong clients service and communication skills, with the ability to build and maintain relationships with clients

● Strong analytical skills, with the ability to identify client’s needs and opportunities for improvement

● Experience using customer success software tools and systems, such as Salesforce or HubSpot

● 5-10 years of IT sales experience

Proven Customer Success or Account Management experience.

Excellent communication and critical thinking skills.

Strong problem-solving skills, adaptability, and innovation.

Maintain strong customer relationships, serve as a trusted advisor.

Customize solutions for unique customer needs, collaborate with cross-functional teams.

Guide customers on best practices, industry trends, and feature updates.

Seasoned educator with a deep understanding of K12 educational structures

Experience with teacher training

Ability to provide white glove onboarding experience for customers

Experience in the following would be highly valued:

Live in D.C., northern Virginia or Maryland (willing to move)

Able to lead teams and work collaboratively

Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs

Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests

3-5 Years of relevant freight industry experience, preferably in the brokerage environment

Minimum 2 years of freight brokerage leadership experience

Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY

Assist your team by jumping in during high-level issue resolution

Experience as a Customer Success Manager, working in the Pharmaceutical, Life Sciences, Clinical Development or Healthcare space would be desirable.

Educating customers on the use and benefits of Contract Logix solutions.

3+ years in a Customer Success Manager role in a SaaS B2B company.

Technical skills required, as they relate for the use of the product and services provided.

Accountability and strong organization skills are essential.

Experience analyzing and improving existing processes in the Customer Success department.

VividCharts benefits you by offering…

● A minimum of 1-2 years of relevant experience in a customer facing role

● Strong listening skills and ability to understand others’ viewpoints

● Medical, Dental and Vision benefits options.

● Short-Term and Long-Term Disability benefits options.

● Life and Accident Insurance benefits options.

Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

Excellent organizational, prioritization, and time management skills

5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management

Possesses excellent communication skills and has a strong propensity for organization and relationship building

Ability to develop strong client relationships, manage expectations, and critically problem-solve

Outstanding probing and listening skills

Job Qualifications and Skill Set:

Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

Be highly skilled in Excel, or very interested in learning advanced Excel.

Have excellent presentation skills to put metrics together in visually insightful ways

What you'll be doing as a Customer Success Manager:

Build on and improve existing systems and processes to measure and improve user adoption and client satisfaction

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services or related field

Excellent communication and presentation skills directed at both business oriented and technical audiences

Flexible PTO offerings with focus on life-work balance

A few things we have to offer:

Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow ups scheduled

Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey

Change management experience is a plus!

Build and manage processes and framework linked to capacity planning, sprint planning, on-call processes

Build and manage the operational readiness forum for all stakeholders to align prior to a launch

Manage Leadership team processes, including weekly / monthly / quarterly meeting agenda setting, content preparation, action captures and follow up

6+ years as a project manager, coordinator, process optimization manager, operational excellence manager, or similar role

Practical experience in definition and implementation of processes within teams, with particular focus on intake, prioritization, and planning frameworks