Account Customer Success Manager Jobs in California

Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs

Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests

3-5 Years of relevant freight industry experience, preferably in the brokerage environment

Minimum 2 years of freight brokerage leadership experience

Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY

Assist your team by jumping in during high-level issue resolution

Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

Excellent organizational, prioritization, and time management skills

5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management

Possesses excellent communication skills and has a strong propensity for organization and relationship building

Ability to develop strong client relationships, manage expectations, and critically problem-solve

Outstanding probing and listening skills

Job Qualifications and Skill Set:

Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

Be highly skilled in Excel, or very interested in learning advanced Excel.

Have excellent presentation skills to put metrics together in visually insightful ways

What you'll be doing as a Customer Success Manager:

Build on and improve existing systems and processes to measure and improve user adoption and client satisfaction

Change management experience is a plus!

Build and manage processes and framework linked to capacity planning, sprint planning, on-call processes

Build and manage the operational readiness forum for all stakeholders to align prior to a launch

Manage Leadership team processes, including weekly / monthly / quarterly meeting agenda setting, content preparation, action captures and follow up

6+ years as a project manager, coordinator, process optimization manager, operational excellence manager, or similar role

Practical experience in definition and implementation of processes within teams, with particular focus on intake, prioritization, and planning frameworks

Competitive salaries based on location, experience, and skillset.

Provide remote and/or on-site production services for key enterprise clients.

Work closely with Account Managers to identify and/or develop upsell opportunities.

At least three years of prior experience in Client Success or an equivalent history of increasing customer satisfaction, adoption, and retention.

Expert communicator who can collaborate effectively in a remote work environment.

Have flexibility to travel 30%, but also exceptional at remote presentations

Analytical Skills and Ability to Delegate and Triage Issues: 3-5 years of experience

Establish a relationship with assigned clients to provide a friendly customer experience

Customer Success or TAM Equivalent Role: 3-5 years of experience

Windows Operating Systems and Overall Windows Mechanics: 2-4 years of experience

Active Directory: 2-4 years of experience

Strong Written and Verbal Communication Skills: Ongoing development over 3-5 years

3-5 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role

Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools

Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry

Education: Master’s/bachelor’s degree in communication, Business, Marketing, Psychology, Sociology, Statistics, or other quantitative field or equivalent practical experience.

Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.

Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.

Developing organization, project management, and time management skills

Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges 

Fundamental verbal and written communication skills, including expertise in presenting to both small and large remote audiences 

Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint 

Manage a book of business by prioritizing and delivering on key customer lifecycle events

Manage and execute projects geared to drive adoption of new products and services with customers.  

2+ years of customer success experience

Experience with Enterprise SaaS software (preferably CMS)

Excellent communication skills both with customers and internally

Ability to lead and enable customer success managers (CSMs) to hit their KPIs as individuals and as a team

Located in PST or MST time zone

Strong track record of defining and executing against key performance indicators

3+ years project management experience

Own customer operations project management processes, tools, reference materials and cross functional usage.

Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful

We recognize that people come with experience and talent beyond just the technical requirements of a job.

Manage coordination, tracking and reporting of all things related to customer projects.

Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems

Previous account management or customer support experience in the Technology Industry

Project Management Experience in a technical environment

Information Security Knowledge - general awareness on best practices, information security risk management, and industry trends

Strong communication skills for collaboration with tactical client members and management teams

Manage client projects - ensure successful delivery of pen tests, reports, and other deliverables with clients and internal partners

Maintain oversight of the managed client's portfolio: our success, alignment of objectives, and other client needs

Have 5+ years of experience in customer success, account management, or a related role

Have strong presentation and communication skills, especially when interacting with executives and leaders

Stipends for education, home office improvements, commuting, and wellness.

Becoming an expert in Anthropic's products, methodology, and prompting techniques

Partnering with the Anthropic Account Executives and Product Researchers team to onboard new customers, and retain and grow existing customers

Leading customer renewal strategy and using case-specific recommendations to key contacts at customer organizations

You can work remotely and manage your own time effectively

Tech savvy and proficiency in standard communication, collaboration, and task management tools

The position is entirely remote, with regular all-expenses-paid team retreats

Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives

You are a personable team player with outstanding verbal and written communication skills

Minimum of 2-5 years of professional experience in SaaS customer success, preferably at early-stage startups