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Related keywords
- Customer Experience
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- Workforce Planning Analyst
- Workforce Analyst
- Customer Experience Strategy Analyst
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- Workforce Operations Analyst
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Workforce Analyst, Customer Experience
Company | Crunchyroll |
Address | Culver City, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Entertainment Providers |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Who We Are
- 4+ years of experience as a Workforce Analyst with global responsibilities
- Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
- Proficient in Excel (can perform complex functions) and other data analysis tools.
- Enthusiasm for customer service and understanding process pain points
- Recommend workforce planning strategies to increase efficiency and reduce costs
- Evaluate trends within CX to better understand the relationship between support channels and expected ticket volume
- Develop accurate workforce forecasts, including staffing levels and scheduling needs
- Oversee workforce performance and find opportunities for improvement
- Collaborate with managers to ensure that staffing levels meet our needs
- Analyze and interpret workforce data to identify trends and patterns
- Help develop and implement training programs to improve employee performance
- Health care and dependent care FSA
- Support program for new parents
- Medical, Dental, Vision, STD, LTD, and life insurance
- Fun, passionate and accomplished co-workers
- 401(k) plan with employer match
- "Use What You Need" time away from work policy
- Courage - When we overcome fear, we enable our best selves.
- Service - We serve our community with humility, enabling joy and belonging for others.
- Curiosity - We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen - We have a growth mindset committed to constant forward progress.
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