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Workforce Analyst Jobs

Workforce Scheduling Analyst (Remote)
By Kaiser Permanente At Corona, CA, United States
Two (2) years experience in Contact Center Workforce Management position (WFM analyst, scheduler, etc.) preferred.
Provides training to Customer Service Reps./Management on WFM software, procedures, and statistical data.
Must be able to work in a Labor/Management Partnership environment.
Minimum two (2) years of call center experience or two (2) years data analysis experience required.
Associates degree in related field, OR two (2) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
Workforce Analyst Jobs
By Russell Tobin At United States
4+ years of experience within workforce management, workforce analysis, or similar
Proven experience as a Workforce Analyst or similar role, with a focus on timekeeping systems and hourly workforce management.
Process Improvement: Identify opportunities for streamlining and automating workforce management processes to increase efficiency and reduce errors.
Strong proficiency in Workday timekeeping and workforce management systems.'
Training and Support: Provide training and support to managers and employees on timekeeping systems and best practices.
Direct experience with Workday Workforce scheduling
Workforce Planning Analyst Jobs
By Southwest Airlines At Dallas, TX, United States
Preferred: Experience supporting position management and job requisition creation
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Expert knowledge of analytical skills
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Intermediate level experience, fully functioning broad knowledge in:
Provide support to TA as they proactively address resourcing requirements of people data throughout Workday for requisitions
Sr. Workforce Analyst, Workforce Management - Remote
By SS&C At , Kansas City
Assist with implementation and management of reporting efforts including creating dashboards, manager reporting suites and ad hoc analysis.
Analyze and report on the necessary KPIs related to Workforce Management
Flexibility: Remote or Hybrid Work Model with a Business Casual Dress Code, including jeans if you work in an office setting
Your Future: 401k Matching Program 100% up to the first 6 % you contribute, Professional Development Reimbursement, Education Assistance
Effectively build reporting and interpret historical data that is used to feed into the creation of accurate staffing requirements
Advanced experience with reporting tools along with the demonstrated ability to be accountable for data accuracy
Sr. Business Analyst, Workforce Management
By Rover At , Remote $90,654 - $116,830 a year
Hands-on experience working with workforce management (e.g., Calabrio) or customer service tools (e.g., Zendesk and Talkdesk)
You can reasonably prioritize projects based on return on investment and own the end-to-end project management for our WFM deliverables
Develop & maintain long-term forecasting models with reasonable level of accuracy and working in partnership with Finance and Accounting team
You have at least 4 years experience working cross-functionally with complex datasets in an WFM environment to support organizational decision making
You have a college degree in a quantitative or technical field (e.g., math, statistics, business, finance, accounting)
Masters degree in a quantitative field OR on the job experience with applied statistics.
Workforce Management Scheduling Analyst
By Procore Technologies At , Carpinteria $71,200 - $97,900 a year
Bachelor’s degree in a business-related field or equivalent combination of education and related experience
Workforce Management (WFM) Scheduling Analyst
Manage non-productive time request process, ensure activities are planned without impacting SLAs
3+ years of contact center scheduling experience
Experience with WFM software (e.g., Aspect, IEX, Genesys, etc.)
Excellent analytical, communication, and organizational skills
Workforce Analyst Jobs
By U.S. Department of Labor At Washington, United States
Requires a probationary period if the requirement has not been met.
minimum qualifications (52 weeks equivalent to the next lower grade in federal service).
Provide oral briefings and personal assistance in defining problems and planning studies to aid in developing and examining policy proposals.
Prepare or develop written replies, reports and analyses regarding policy and guidance on workforce development matters.
Organize, arrange for, and facilitate conferences/meetings to provide expert information and guidance to contractors.
Serve on a broad range of projects for various evaluations, pilots/demonstration and research grants or contracts.
Business Systems Analyst - Workforce Committment Office - Remote
By University of California Office of the President At , Oakland, 94607 $77,600 - $140,400 a year

For UCOP internal applicants, please login to the internal candidate gateway at:

UC OFFICE OF THE PRESIDENT

Workforce Management Analyst 2 Jobs
By Primerica At , Duluth, 30099 $65,000 - $75,000 a year
Minimum of 5 years of experience in performing WFO functions (specifically real-time management) in a customer contact center environment required
Required Knowledge, Skills and Abilities
Provide real-time monitoring via available tools (Verint) and workforce management techniques to make intra-day adjustments
Own the scheduling functionality of the Workforce Management system including all inputs and outputs to support operations
Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously
Manage projects of varying degrees of complexity and/or visibility (IE: New WFM tool and roll out)
Real Time Workforce Analyst
By Included Health At , Remote
2+ years workforce management experience in contact center environment; healthcare industry experience strongly preferred
Excellent time management skills, with the ability to plan, prioritize, and effectively organize competing priorities
Monitor and manage phone, chat and offline performance
Ensure all exceptions are accounted for and align to optimal business requirements
Experience with Workforce Scheduling Software needed
Excellent verbal and written communication skills
Applications Analyst - Workforce Management
By The University of Vermont Medical Center At , South Burlington $30.81 - $46.22 an hour

3 or more years' experience working with Workforce Management applications, or equivalent.

Bachelor's degree in computer science or comparable degree, or an equivalent combination of education and work experience.

Workforce Analyst (Remote) - Fema
By Maximus At , Remote From $16.20 an hour
This position is a remote - work at home position.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.
High School diploma or equivalent with 0-1 year of experience.
Works on assignments that are routine in nature, with responsibilities easily learned on the job
Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries
Workforce Management (Wfm) Analyst - (Vcs)
By Morgan Stanley At , Temple Terrace, Fl
1-2 years of workforce management experience in a multi-channel call center environment and/or data analyst role
Workforce Management (WFM) Analyst - (VCS)
Intermediate knowledge of call center forecasting and workforce capacity planning
Experience and ability to learn new software applications
Skills in complex problem solving, judgment, critical thinking and decision-making
Advanced working-knowledge of Microsoft Office suite, including Outlook, Excel, Access and PowerPoint
Workforce Optimization Data Analyst (Remote) ($70000.00 - $80000.00 / Year)
By Talentify.io At United States
Bachelor's degree or equivalent in Statistics, Mathematics, Economics, Finance, & Quantitative Psychology, or Workforce Management
Industry experience preferred: Healthcare, Finance, Education, Retail, and/or Call Center
Communicating with stakeholders to understand data content and business requirements
2+ years related experience in productivity & efficiency analysis
Must have expert knowledge in MS Office suite - specifically within Excel with Macros and
Supports in exploring data within one to two files to determine trends and relationships between variables
Data Analyst | Workforce Management
By Krispy Kreme At Charlotte Metro, United States
Excellent organizational and time management skills. Effectively manages multiple priorities, projects, and workflow.
Perform basic math, understanding finances and cost management.
Full understanding of and ability to create/manage labor forecasting, capacity planning, supply planning, scheduling and real time management processes and tools.
Actively and consistently support all efforts to simplify and enhance the customer and user experience as it relates to LMS.
Performs other duties and responsibilities as assigned by leadership.
This position closely and efficiently works with business partners across the HR, IT and finance organizations.
Workforce Analyst, Customer Experience
By Crunchyroll At Culver City, CA, United States
4+ years of experience as a Workforce Analyst with global responsibilities
Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
Collaborate with managers to ensure that staffing levels meet our needs
Proficient in Excel (can perform complex functions) and other data analysis tools.
Enthusiasm for customer service and understanding process pain points
Analyze and interpret workforce data to identify trends and patterns
Workforce Management Scheduling Analyst
By Cash App At Atlanta, GA, United States
Experience: 2+ years working as a Scheduling Analyst or Real Time Management Analyst in a multi-skill, multi-channel contact center
Maintain Advocate schedule data in Workforce Management Software
Partner with Learning & Development team to deliver Workforce Management policy and process training to new hire onboarding classes
School: 4-year college degree with a major in an analytical or technical field or equivalent combination of education and experience preferred
Partner with short-Term Forecasting team to align staffing requirements with schedules
Manage non-productive time request process, ensuring activities are planned with minimal impact to service level/advocate response time
Analyst, Workforce Planning Jobs
By HubSpot At United States
Experience in Workforce Planning, Go To Market FP&A, Sales Strategy & Operations, or Management Consulting
Experience with working cross functionally with business, finance, business intelligence and analytics teams
2-5+ years’ work experience in a strategic, consultative, or analytical role with experience supporting or advising executive teams
Demand and Supply Planning & forecasting experience
Strong analytical skills with a keen ability to dive deep into data analysis
Excellent communication and presentation skills
Financial Analyst - Workforce - Finance And Administration
By Bloomberg At New York, NY, United States
Perform time-sensitive ad-hoc analysis to aid the validation for the needs of Senior Management
Participate in the development of presentations for Senior Management, both on a regularly scheduled and ad-hoc basis
A minimum of 3 years of relevant experience in Finance
Prepare monthly workforce financial reports for finance leadership and key business customers
Proficient quantitative, financial and data manipulation skills and exceptional attention to detail
Strong organizational skills, effective interpersonal skills, and the ability to prioritize multiple tasks and stakeholders
Sr. Business Analyst, Workforce Management
By Rover.com At United States
Hands-on experience working with workforce management (e.g., Calabrio) or customer service tools (e.g., Zendesk and Talkdesk)
You can reasonably prioritize projects based on return on investment and own the end-to-end project management for our WFM deliverables
Develop & maintain long-term forecasting models with reasonable level of accuracy and working in partnership with Finance and Accounting team
You have at least 4 years experience working cross-functionally with complex datasets in an WFM environment to support organizational decision making
You have a college degree in a quantitative or technical field (e.g., math, statistics, business, finance, accounting)
Masters degree in a quantitative field OR on the job experience with applied statistics

Are you looking for an exciting opportunity to use your analytical skills to help shape the future of a growing organization? We are looking for a Workforce Analyst to join our team and help us make data-driven decisions to ensure our workforce is efficient and effective. If you have a passion for analyzing data and creating actionable insights, this could be the perfect job for you!

Overview A Workforce Analyst is responsible for analyzing and interpreting data related to the workforce, such as employee performance, labor costs, and workforce trends. They use this data to create reports and make recommendations to management on how to improve the workforce. Detailed Job Description A Workforce Analyst is responsible for collecting, analyzing, and interpreting data related to the workforce. They use this data to create reports and make recommendations to management on how to improve the workforce. They may also be responsible for developing and implementing workforce strategies and policies. They must be able to identify trends in the data and make recommendations to management on how to improve the workforce. Job Skills Required
• Analytical skills
• Data analysis
• Problem-solving
• Communication
• Interpersonal skills
• Project management
• Time management
• Attention to detail
Job Qualifications
• Bachelor’s degree in a related field
• Experience in data analysis
• Knowledge of workforce trends
• Proficiency in Microsoft Office
Job Knowledge
• Knowledge of workforce trends
• Knowledge of labor laws and regulations
• Knowledge of data analysis techniques
• Knowledge of project management
Job Experience
• Experience in data analysis
• Experience in workforce management
• Experience in project management
Job Responsibilities
• Collect and analyze data related to the workforce
• Develop and implement workforce strategies and policies
• Identify trends in the data and make recommendations to management
• Create reports and present findings to management
• Monitor and evaluate workforce performance
• Develop and implement training programs for employees