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Senior Customer Experience Analyst Jobs

Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Experience Analyst /Senior Experience Analyst (Product Owner)
By Navy Federal Credit Union At , Pensacola, 32526
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Working knowledge of analytics, user experience design and business impact
Assist Manager, Member Segments, in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
Manage segment backlog, aligning prioritization against strategic outcomes
Research, identify and analyze the needs and experiences of our member segments
Customer Experience Operations Senior Analyst
By Pirate Ship At United States
Change Management skills: Pirate Ship is a rapidly growing company where change is common.
Bottle Your Messages: Generate regular and ad-hoc reports - presenting regular reports to management, highlighting insights and progress towards CX goals.
Advanced knowledge of MS Excel, including experience with data manipulations - Lookups, PivotTables, External Data Connections.
Familiarity with CRM systems, customer data management practices, and workforce management software.
Experience and intimate knowledge of the United States Postal Service (USPS) and/or UPS.
We pay incredibly well and offer world-class health benefits so you can focus on being a balanced pirate!
Customer Experience (Cx) Researcher Senior
By Arkansas Blue Cross and Blue Shield At , Remote
Arkansas Blue Cross is only seeking applicants for remote positions from the following states:
Experience with survey design, data collection, tabulation, analysis, and presentation.
Experience conducting qualitative and quantitative research and documenting insights.
Experience programming surveys in self-service platforms, such as Qualtrics.
Experience measuring and tracking customer experience (NPS, CSAT, CES).
Experience structuring/solving problems, drawing conclusions and formulating recommendations.
Customer Experience (Cx) Analyst
By Paradigm At United States
You will leverage surveys and embedded feedback modules to collect user feedback and insights to drive improvements in the customer experience.
You will act as the administrator for our Google Analytics and Google Tag Manager systems.
You will create and manage tickets to track and document customer and internal requests.
Bachelor’s Degree in related field or an equal amount of related professional experience.
You have proven experience in customer experience, data analysis, and leveraging customer feedback tools.
You have experience with: A/B testing platforms such as Optimizely, KissMetrics, WalkMe, and other optimization/heat map software.
Jr. Customer Experience Analyst
By Amivero At , Washington, Dc
1-3 years’ experience in product management, business or case analysis, or a related practice
US Citizenship Required to obtain DHS Public Trust
Active DHS Public Trust (Preferred)
Responds to the ServiceNow system ticket for multiple web applications
Monitor incoming requests for instances in which guidance is available and provide such information and guidance in a timely fashion
Track open tickets and unresolved issues
Business Analyst (Customer Experience)
By Facebook At San Francisco Bay Area, United States
- Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, project management, teamwork and organization skills
- Project Management certification or Management degree
- Knowledge and experience in implementing customer support, self-service and experience programs
- Exposure to agile and scrum work management techniques
- Proven track record of project and time management
- Facilitate workshops with cross functional teams to gather detailed requirements
Lead Analyst - Customer Experience
By Genpact At United States
Qualifications we seek in you!
Adobe Analytics specialist with hands on experience in Business Analysis and Storyboarding.
Experience with Report Builder and various functionalities of Adobe Analytics.
Prior experience in Hospitality or Media and Entertainment clients will be preferred..
Experience of working in functions like Marketing, Customer Experience or Commercial Strategy.
Welcome to the relentless pursuit of better.
Senior Manager, Customer Experience
By DoorDash At Tempe, AZ, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Analyst Jobs
By Coupang At Mountain View, CA, United States
Strong customer advocate with strong empathy to bad search experience of Coupang customers or Korean eCommerce shoppers
Analytical work experience, in a fast-paced environment
Minimum one year of experience in Microsoft Office Suite applications, Word, Excel, PowerPoint, and SharePoint, and Google Workspace
General Description of All Benefits
Actively utilizing analytics/debugging tools to understand the root causes of search defect (that search result does not satisfy customer intent).
Actively utilizing analytics/debugging tools to assess effectiveness of an engineering solution that engineers come up with.
Senior Manager, Customer Experience
By DoorDash At Boston, MA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Austin, TX, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Sunnyvale, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Seattle, WA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Atlanta, GA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Denver, CO, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At San Francisco, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Chicago, IL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At New York, NY, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Los Angeles, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it

Are you looking for an exciting opportunity to use your customer service experience to make a real impact? We are looking for a Senior Customer Experience Analyst to join our team and help us create an exceptional customer experience. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to ensure customer satisfaction. If you are passionate about customer service and have a knack for problem-solving, this is the perfect job for you!

Overview The Senior Customer Experience Analyst is responsible for developing and executing customer experience strategies to improve customer satisfaction and loyalty. They will analyze customer feedback, identify areas of improvement, and develop initiatives to improve customer experience. They will also work with other departments to ensure customer experience initiatives are implemented effectively. Detailed Job Description The Senior Customer Experience Analyst will be responsible for developing and executing customer experience strategies to improve customer satisfaction and loyalty. They will analyze customer feedback, identify areas of improvement, and develop initiatives to improve customer experience. They will also work with other departments to ensure customer experience initiatives are implemented effectively.

The Senior Customer Experience Analyst will be responsible for:

• Analyzing customer feedback to identify areas of improvement
• Developing customer experience initiatives to improve customer satisfaction and loyalty
• Working with other departments to ensure customer experience initiatives are implemented effectively
• Developing customer experience metrics and reporting on customer experience performance
• Identifying customer experience trends and providing insights to other departments
• Developing customer experience training materials and conducting customer experience training
• Developing customer experience strategies to improve customer satisfaction and loyalty
Job Skills Required
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer experience best practices
• Knowledge of customer feedback analysis tools
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer experience, customer service, or related field
• Experience with customer feedback analysis tools
• Experience with customer experience best practices
Job Knowledge
• Knowledge of customer experience best practices
• Knowledge of customer feedback analysis tools
• Knowledge of customer service and customer experience strategies
Job Experience
• 5+ years of experience in customer experience, customer service, or related field
• Experience with customer feedback analysis tools
• Experience with customer experience best practices
Job Responsibilities
• Analyze customer feedback to identify areas of improvement
• Develop customer experience initiatives to improve customer satisfaction and loyalty
• Work with other departments to ensure customer experience initiatives are implemented effectively
• Develop customer experience metrics and reporting on customer experience performance
• Identify customer experience trends and provide insights to other departments
• Develop customer experience training materials and conduct customer experience training
• Develop customer experience strategies to improve