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Customer Experience Workforce Manager Jobs

Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Customer Experience Manager Jobs
By IKEA At Bloomington, MN, United States

JOB TYPE – Permanent, Full-time, In Location HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published ...

Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Manager Jobs
By Tesla At Honolulu, HI, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Customer Experience Manager Jobs
By Tesla At , Owings Mills, 21117
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Customer Experience Manager Jobs
By The Pro's Closet At Louisville, CO, United States
2+ years of management experience leading individual contributors in a hybrid and/or remote environment
Interact at the executive/senior management level, proactively advocating for solutions and managing the customer escalation process
A Bachelor's degree, or relevant experience
3 - 5+ years of experience working in the bike industry on the sales, retail, and/or manufacturer side required
3+ years of customer service or retail, providing outstanding service with high standards and outstanding organizational skills
Posses outstanding written and verbal communication skills and great judgment
Manager, Customer Experience & Claims
By Delta Dental of Wisconsin At , Stevens Point, 54482
Reviews and approves human resource recommendations and conducts performance management
Responsible for working in the workforce management system, such as forecasting call volume and scheduling staff
Manages working relationships with other company and department functions in alignment with Delta Dental of Wisconsin’s values
Ensure all tools, processes and procedures for customer service and claims processing are properly documented within the online knowledge base
Train and provide instruction to new team members on customer experience and claims processing transactions
Keep abreast of industry knowledge of contact center technologies and practices
Customer Experience Manager Jobs
By SiteAware At Texas, United States
·2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
Unleash Your Potential as a Dynamic Customer Experience (CX) Manager at Siteaware!
This role will report to the Customer Experience team manager.
·Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a
Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator
·strong presentation skills and be capable of designing and executing a roll-out strategy
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.
Customer Experience Team Manager
By Fellow At San Francisco Bay Area, United States
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level
Leadership experience in a technical call center environment
3+ years of experience managing people preferred
Proficiency with ZenDesk (advanced knowledge preferred)
Knowledge of Fellow products and services
Customer Experience Manager Jobs
By American Express Global Business Travel At , Remote $70,000 - $140,000 a year
Excellent project/process management and prioritization skills.
Minimum 5 years of combined experience in Process Improvement, Program Management, Project Management in a technical role.
Partner with other leaders across the Enterprise Data Management & Analytics department to achieve organizational results.
Familiarity with Qualtrics, Medallia, InMoment, or similar industry leading Customer Experience platform. Qualtrics certification a plus.
Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs.
Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving
Customer Experience Manager Jobs
By Debut At , San Diego, 92121, Ca $80,000 - $90,000 a year
Develop and maintain our customer experience support guide
Lead education of prospective customers on our brand & drive retention of current customers
Help develop the customer experience channels, identify customer pain points, and ideate ways to improve the customer experience.
Must have 3+ years of customer service experience
Experience at a DTC Ecommerce brand required, ideally at a beauty/wellness brand
Excellent communication skills and customer service skills
Manager Customer Experience Jobs
By Madison Square Garden Entertainment At , New York, 10001, Ny
Keep up to date with industry trends and advancements in customer experience to continually improve the streaming service's operations.
5+ years of experience in customer experience or customer success roles, preferably for a subscription-based company and/or in the streaming industry.
Strong analytical skills and instinct to drive decisions supported by data.
Experience with customer engagement tools (bonus points for experience with Iterable),
Excellent communication and presentation skills.
Produce a synthesized narrative of performance drivers, content consumption trends, and churn/retention progress, while flagging opportunities/risks on the horizon.
Customer Experience Manager Jobs
By Tesla At Los Angeles, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Five Below At Bloomington, IL, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Customer Service Manager, Airport Workforce Management
By American Airlines At Charlotte, NC, United States
Being proactive and efficient with time management
This job is a member of the Domestic Airports Team within the Customer Experience Division
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Experience Manager Jobs
By Tesla At Kennesaw, GA, United States
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Company paid Basic Life, AD&D, short-term and long-term disability insurance