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Data & Intelligence Manager, Customer Experience
Company | Asana |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-29 |
Posted at | 10 months ago |
We are looking for a Data & Intelligence manager with expertise in Data & Analytics for Customer Experience. This role will lead the team working on Data Integrations, Data Engineering and Business Intelligence for Customer Experience.
- Build, sustain, and lead a great team
- Deliver programs and projects at the speed of business
- Use multiple sources of information including broader stakeholder views to develop data solutions and recommendations
- Address sub-standard work or work that does not meet team’s / stakeholder’s expectations
- Build and maintain a robust data warehouse. Deliver reports for business insights.
- Work closely with CX teams to deliver strategic initiatives to improve the renewal rates for Asana
- Coach team members, recognize their strengths, and encourage them to take ownership of their personal development
- Demonstrate measurable results, evangelize best practices
- Strong track record of working with Business Architects and/or Business Analysts to translate customer requirements into data products within an agile delivery model.
- Excellent skills in managing and communicating with development teams, focusing on designing and implementing solutions that adhere to industry-leading practices and code quality techniques.
- 5+ years SQL development experience preferable with MPP platforms such as Snowflake.
- Demonstrated ability to produce deliverables in a fast-paced, collaborative environment, effectively collaborating across teams, and managing multiple projects and initiatives concurrently.
- In-depth experience with SalesForce, Gainsight, and other CX applications, including integration, security, administration, and core features.
- Proven ability to define and deliver scalable technical solution architecture and integrated solutions involving various applications and middleware products (Mulesoft, Boomi, Snaplogic, etc), while ensuring quality and meeting project schedules.
- Over 5+ years of experience in successfully managing high-performing teams, along with Extensive hands-on experience (5+ years) in data integration and analytics design and development, utilizing data integration and automation platforms, preferably with a track record of delivering actionable insights.
- Comprehensive understanding of integrations with third-party systems through various integration patterns with SalesForce and other applications.
- Career coaching & support
- In-office culinary options to cater to your dietary preferences
- Inclusive family building benefits
- Long-term savings or retirement plans
- Mental health, wellness & fitness benefits
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