Customer Experience Advocate Jobs

About Taste Salud

Salud was designed to provide support for your daily healthy lifestyle, as well as when you need it the most – before or after a late night out! With our delicious, authentic agua fresca flavors, you might forget each serving is packed full of powerful benefits to support hydration and improve immune health.

Based in Los Angeles and launched in June of 2021 by founders Josh Leyva and Tyler McCann, the business has experienced rapid growth in just 2 short years.

We are looking for a world-class hire to join our team and help us continue disrupting the wellness industry and hydrating people in need around the globe. This is a unique opportunity to join our rapidly growing start-up and work directly with the founders.

We're excited to expand our team with a Customer Experience Advocate. Come join us!

The Role

Here at Taste Salud, we think of customer experience as delivering a brand experience that exemplifies our values and drives brand loyalty. As a Customer Experience Advocate, you will be responsible for creating a positive and memorable experience for our customers. You will act as a point of contact for all customer inquiries, concerns, and feedback. You will work closely with our Operations and Marketing teams to ensure that our customers receive the highest level of service possible.

Responsibilities:

● With the utmost professionalism, represent a growing brand committed to providing high-quality wellness products

● Understand all business systems, processes, and technology used to effectively communicate with the customer and various teams within the organization

● Provide an outstanding customer experience via multiple service channels (email, chat, social channels)

● Convey energy, excitement, authenticity, and a deep appreciation for the brand's mission and values

● Communicate with genuine empathy

● Understand customer needs and confidently find solutions to issues

● Meet or exceed performance and program metrics

● Monitor customer satisfaction and proactively address any issues that arise

● Collaborate with the Operations and Marketing teams to improve the overall customer experience

● Maintain a high level of product knowledge and stay up to date with industry trends to effectively assist customers

● Assist with order management, including processing sales orders, tracking shipments, and managing returns or exchange

● Document customer interactions and feedback in CRM systems to track trends, identify opportunities for improvement, and provide insights to the management team.

Requirements:

● Excellent verbal and written communication skills

● Strong problem-solving and decision-making skills

● Ability to work independently and as part of a team

● Customer service experience in a fast-paced environment

● Passion for customer advocacy and driving customer satisfaction

● Familiarity with customer service software, such as Gorgias, Shopify, or similar tools

● Passion for health, wellness, and an understanding of the importance of proper hydration.

● Located in MDT or CST time zones preferred

What We Give:

● Flexible work schedule

● Copious amounts of Salud to ensure you’re always hydrated and feeling your best!

Work Environment:

● We currently do not have an office and work remotely.

Join our team and make a difference in people's lives by ensuring they stay hydrated and healthy. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, customer-focused environment, we would love to hear from you! To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.