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Customer Experience Strategy Analyst Jobs

Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Analyst, Customer Strategy & Operations
By Evolent Health At , Remote $63,000 a year
Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
We continue to grow year over year.
Why We’re Worth the Application:
diversity, equity, and inclusion (DE&I) efforts
Human Rights Campaign's Corporate Equality Index
3 years in a row
Customer Experience & Success Strategy Lead (H)
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723 (H)
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Customer Experience & Success Strategy Lead
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Senior Manager, Customer Experience Strategy
By GoHealth At Illinois, United States
Proven change management and leadership skills
Management consulting, venture capital or private equity firm experience
Knowledge of or experience in the Healthcare industry
Manage and develop team members, creating an effective, multi-layered organization with future leaders
5+ years of work experience
3+ years experience leading and building driven, successful teams
Customer Experience (Cx) Analyst
By Paradigm At United States
You will leverage surveys and embedded feedback modules to collect user feedback and insights to drive improvements in the customer experience.
You will act as the administrator for our Google Analytics and Google Tag Manager systems.
You will create and manage tickets to track and document customer and internal requests.
Bachelor’s Degree in related field or an equal amount of related professional experience.
You have proven experience in customer experience, data analysis, and leveraging customer feedback tools.
You have experience with: A/B testing platforms such as Optimizely, KissMetrics, WalkMe, and other optimization/heat map software.
Jr. Customer Experience Analyst
By Amivero At , Washington, Dc
1-3 years’ experience in product management, business or case analysis, or a related practice
US Citizenship Required to obtain DHS Public Trust
Active DHS Public Trust (Preferred)
Responds to the ServiceNow system ticket for multiple web applications
Monitor incoming requests for instances in which guidance is available and provide such information and guidance in a timely fashion
Track open tickets and unresolved issues
Business Analyst (Customer Experience)
By Facebook At San Francisco Bay Area, United States
- Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, project management, teamwork and organization skills
- Project Management certification or Management degree
- Knowledge and experience in implementing customer support, self-service and experience programs
- Exposure to agile and scrum work management techniques
- Proven track record of project and time management
- Facilitate workshops with cross functional teams to gather detailed requirements
Lead Analyst - Customer Experience
By Genpact At United States
Qualifications we seek in you!
Adobe Analytics specialist with hands on experience in Business Analysis and Storyboarding.
Experience with Report Builder and various functionalities of Adobe Analytics.
Prior experience in Hospitality or Media and Entertainment clients will be preferred..
Experience of working in functions like Marketing, Customer Experience or Commercial Strategy.
Welcome to the relentless pursuit of better.
Customer Experience Analyst Jobs
By Coupang At Mountain View, CA, United States
Strong customer advocate with strong empathy to bad search experience of Coupang customers or Korean eCommerce shoppers
Analytical work experience, in a fast-paced environment
Minimum one year of experience in Microsoft Office Suite applications, Word, Excel, PowerPoint, and SharePoint, and Google Workspace
General Description of All Benefits
Actively utilizing analytics/debugging tools to understand the root causes of search defect (that search result does not satisfy customer intent).
Actively utilizing analytics/debugging tools to assess effectiveness of an engineering solution that engineers come up with.
Store Strategy & Experience Project Specialist
By Carhartt At Dearborn, MI, United States
Strong project management, planning and organizational skills
Strong analytical, prioritization, vendor management and negotiations skills
Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
Create and manage project plans for new retail store openings and remodels. Evaluate for efficiencies and continuous refinement and improvements.
Bachelor's degree or equivalent years of experience required
Demonstrated knowledge of retail functionality, space planning & fixture and capacity planning
Workforce Analyst, Customer Experience
By Crunchyroll At Culver City, CA, United States
4+ years of experience as a Workforce Analyst with global responsibilities
Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
Collaborate with managers to ensure that staffing levels meet our needs
Proficient in Excel (can perform complex functions) and other data analysis tools.
Enthusiasm for customer service and understanding process pain points
Analyze and interpret workforce data to identify trends and patterns
Customer Experience Analyst Jobs
By Netspend At Austin, TX, United States
Perform other work-related tasks and/or projects assigned by management as needed.
2+ Years’ work experience in customer service or related field
Excellent oral, written, and interpersonal communication skills
Strong MS Office, Internet, and email skills
Working knowledge of Netspend systems
Consistently think outside the box and make sound judgment calls to resolve complaints.
Customer Experience Data Analyst
By Caterpillar Inc. At Chicago, IL, United States
Execution: Strong project management abilities.
Exceptional organization, project management and change management success.
Partner with Customer Experience Insights partners to analyze survey results and generate key insights, recommendations, and action plans.
5+ years of marketing experience in a large, matrixed organization
3+ years supporting or participating in customer experience (CX) transformation initiatives and data analytics
Certifications or trainings in CX best-practices.
Us Strategy & Analytics, Governance And Experience Strategy
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Senior Bi Analyst, Customer Experience
By Toast At Boston, MA, United States
Experience with Python (Pandas, NumPy, etc)
Experience with data engineering and ability to navigate new data sources
Exceptional communication and interpersonal skills amongst a range of audiences
Influence decisions by understanding the big picture combined with providing underlying deep analysis
Requires a deep understanding of our SQL table infrastructure, as well as strong business acumen to understand operating metrics
Proactively and reactively develop and address business questions through independent investigation / data forensics
Vsa Experience Participcant - Strategy
By VSA Partners At New York, NY, United States
Familiarity and/or experience with marketing-communications, branding, or within a management consultancy is a plus.
A passion for learning and an entrepreneurial spirit.
The Brand Strategy shadow participant
Program Manager, Customer Experience Center Strategy
By Mazda North American Operations At United States
Review survey feedback and work with Sr Manager on support initiatives benefitting CEC and internal departments .
Create programs that would enhance experience for CEC internally and ownership experience.
3-5 year’s experience within the automotive OEM industry
1-2 year’s experience in contact center of managing Roadside Assistance
Ability to product timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.
Strong written and oral communication, interpersonal, and presentation skills required
Manager, Customer Strategy Jobs
By Bally Sports At New York, NY, United States
Strong team focus with outstanding organizational and resource management skills, as well as an exceptional attention to detail.
Approximately 4-6 years of prior experience in a CRM related role
Strong analytical and problem-solving skills
Experience working with CRM and push notification systems.
Expand and optimize personalization and segmentation strategies across all email, push, and in app touchpoints to increase engagement, revenue, and efficiency.
Responsible for campaign set up; building segments, journeys, logic while working directly with external vendors on execution, deployment, and performance analysis.
Customer Experience Analyst Jobs
By USPTO At United States
LL.M., if related (statistics, mathematics, public administration, computer science, or other administrative and management fields); Or
Equivalent combination of qualifying graduate education and experience.
You must meet all qualification requirements upon the closing date of this announcement.
(statistics, mathematics, public administration, computer science, or other administrative and management fields)
2 years of progressively higher level graduate education leading to such a degree; Or
3 years of progressively higher level graduate education leading to such a degree; Or

Are you looking for an opportunity to use your analytical skills to help create an exceptional customer experience? We are looking for a Customer Experience Strategy Analyst to join our team and help us develop and implement strategies that will ensure our customers have the best possible experience. If you have a passion for customer service and a knack for problem solving, this could be the perfect job for you!

Overview A Customer Experience Strategy Analyst is responsible for developing and implementing strategies to improve customer experience and satisfaction. They are responsible for researching customer needs and preferences, analyzing customer data, and developing strategies to improve customer experience. Detailed Job Description A Customer Experience Strategy Analyst is responsible for developing and implementing strategies to improve customer experience and satisfaction. They are responsible for researching customer needs and preferences, analyzing customer data, and developing strategies to improve customer experience. They must be able to identify customer pain points and develop strategies to address them. They must also be able to develop customer feedback surveys and analyze the results. Additionally, they must be able to develop customer segmentation strategies and develop customer loyalty programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of customer experience and customer service best practices
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer feedback surveys and analysis
• Ability to identify customer pain points and develop strategies to address them
• Knowledge of customer data analysis and reporting
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience or customer service
• Experience with customer segmentation and loyalty programs
• Experience with customer feedback surveys and analysis
• Experience with customer data analysis and reporting
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer experience and customer service best practices
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer feedback surveys and analysis
• Knowledge of customer data analysis and reporting
Job Experience
• 5+ years of experience in customer experience or customer service
• Experience with customer segmentation and loyalty programs
• Experience with customer feedback surveys and analysis
• Experience with customer data analysis and reporting
Job Responsibilities
• Develop and implement strategies to improve customer experience and satisfaction
• Research customer needs and preferences
• Analyze customer data
• Develop customer feedback surveys and analyze the results
• Develop customer segmentation strategies
• Develop customer loyalty programs
• Identify customer pain points and develop strategies to address them
• Develop customer data analysis and reporting