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Senior Manager, Customer Experience
Company | DoorDash |
Address | Los Angeles, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-28 |
Posted at | 9 months ago |
About The Team
- Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
- Partner with support and company-level leadership to guide priority projects
- Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
- Partner with teams within and outside of customer experience, including Marketing, Growth, Product, Engineering and Analytics to improve processes for our customers
- You want to do right by our customers to provide a scalable, outstanding customer experience
- Proficient in Excel / SQL (Required)
- At your core, you're a problem solver, able to solve new problems with new solutions
- You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
- You have 7+ years of experience in management consulting, technology, startup, or a related field
- You have built teams/processes from the ground up, and want to dig into the details to operate at the lowest level of detail
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