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Company | Reformation |
Address | Los Angeles, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-02 |
Posted at | 9 months ago |
Who We Are:
- Strategically position talent for future growth and expansion; build clear professional development plans and opportunities
- Display a dedicated approach to motivate, develop and retain talent
- Build, drive, and protect a rewarding and engaging culture; understanding what makes Ref unique along with an awareness of industry best practices. Constantly lead with a mentality of continuous improvement. Drive our values that reward, promote, and encourage high performance while ensuring we always do the right thing for our people.
- Bring an intense DEIB focus to all decisions, including talent acquisition and employee experience strategies to attract, train and promote a diverse workforce
- Build strong connection and foster cross functional relationships to drive engagement, communication and enhanced retail success
- Coach and develop direct and indirect reports. Empower team members with accountability and ownership.
- Work closely with the field team to ensure productive and positive working environments across all locations
- Lead a growing retail team and fosters a people first, success-oriented, accountable environment
- Encourage a high level of trust and transparency across all levels and functions.
- Represent the needs and interests of the retail team and business at corporate and in the Leadership setting when making company decisions
- Introduce higher touch experiences for our customers including clienteling, alterations, and VIP experiences
- Bring the brand to life in stores by partnership with our brand marketing and product design and merchandising team.
- Identify future customer opportunities by understanding product and service requirements
- Create a consistent in-store experience for customers across the retail field; Work with field leaders to ensure store experience meets expectations
- Roll-out new store technologies that improve the customer experience with cross-functional teams
- Work closely with Retail Development and Design teams to solidify the in-store design for both current and future Reformation doors.
- Work with Retail Ops team to ensure operations and logistics activities support in-store performance
- Effectively manage workforce hiring, scheduling and productivity across stores
- Work with Retail Ops team to build and uphold seamless store operational procedures
- Control channel expenses and maintain budgets on a monthly and annual basis
- Oversee all new store opens with cross-functional coordination and teamwide communication
- Leverage weekly business reports and analytics that offer fact-based summaries of performance and facilitate decision-making; understanding key performance indicators and correlating behaviors to impact each driver
- Maintain a company first mindset identifying and executing against the broader omnichannel business opportunities
- Build business cases to support all new business ideas and retail extension opportunities
- Own and manage the retail P&L across all location
- Partner, support and leverage the Real Estate Development, New Store Opening and Facilities teams to enhance the new store expansion process.
- 8 - 10 years of experience managing multiple geographies (international a big plus) and complex retail P&L.
- Strong sense of accountability and ownership
- Super smart; able to evaluate and translate data into action.
- Inspired by the evolution of the industry and store experience; adaptable and able to seamlessly lead through change.
- Able to execute strategies quickly and effectively
- Possess excellent problem solving skills and the ability to create and articulate how to turn any challenge into an opportunity.
- 15+ years of experience leading retail teams, with a clearly defined vision and passion for the retail experience.
- Clear and concise communicator
- A people first leader that understands how to motivate, inspire and hold teams accountable.
- Ability to travel up to 50% - 75% of the time across the US and key international markets. This role will require someone to be in the stores, coaching and supporting teams. This translates to 3-4 days per week.
- Clothing discount, dog-friendly office
- Health, vision, and dental insurance for eligible employees
- Mission based company + casual and entrepreneurial work environment
- 401K with company match
- Paid vacation, sick, holidays & volunteer time-off for eligible employees
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