Director, Visa Consulting & Analytics, Retail Segment

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Consulting Director will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

The North American Retail Consulting Practice within VCA provides consulting and solution services for Visa’s largest retail merchants in the United States and Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer insights, share of wallet, customer experience, digital payments and managing risk. The Consulting Director will play an important role on a team of experienced strategic consulting professionals by selling, developing, and delivering high impact projects for Visa’s retail merchant partners.

Potential engagements could include market expansion, revenue uplift, segmentation, industry share analysis, assessments of digital properties and marketing programs, development of new programs (loyalty) with implementation roadmaps, etc.

We are looking for a highly entrepreneurial, motivated, strategic, analytical individual who will deliver thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring relationships with clients and across the Visa organization.

Specific responsibilities include:

• Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L
• Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across VCA practice
• Cultivate and manage a pipeline of advisory work with clients to meet individual annual sales and project delivery targets
• Proactively engage and manage advisory relationship with key clients and Visa client leadership in regular strategic & planning discussions
• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Lead advisory engagements and manage teams in execution of projects and career mentorship
• Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation, data science, product) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions

Key Competencies:

• Prior experience working with Canadian bank and other financial institutions is a plus
• Ability to influence and negotiate with senior executives
• Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently
• Strong analytical skills, with demonstrated intellectual and analytical rigor and ability to work with large data sets to synthesize key impacts for clients.
• Substantial problem-solving ability with strategic focus on impacting ROI
• Demonstrated senior level experience in corporate and business strategy / management consulting roles, with proven ability to deliver projects and expertise in consulting methodologies
• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization
• Technology/Digitally-savvy and an understanding of consumer economics/behaviour, trends and applications
• Understanding of banking / payments P&L and critical factors in driving profitability
• Executive presence including excellent written and verbal communication and presentation skills, and ability to communicate at all levels within large organizations
• Demonstrated project management skills given that this role involves managing multiple projects with multiple stakeholders simultaneously
• Curiosity & willingness to learn and develop as a professional – high levels of integrity and business ethics
• Have an entrepreneurial approach and vision, proactive self-starter seeking initiatives to advance
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Previous experience in a management consulting firm
• MBA or relevant graduate degree from top-tier institution or similar academic experience
• Experience working in/with retail or CPG industry

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 155,400.00 to 202,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.