Virtual Call Center Technician (Police)

• Utilizes the Agencies Record Management System by looking up information and inputting new information regarding criminal investigations.

• Utilizes MFR to input incident reports into the RMS system.

• Adheres to state and national rules and regulations pertaining to the use of the criminal justice computer systems.

• Provides clerical support by typing correspondence, responding to citizen inquiries, copying and faxing, ordering supplies, maintaining files, providing support to committees, organizing and scheduling meetings, and maintaining support and input for the annual budget, strategic plan, and benchmarks.

• Utilizes evidence.com to provide citizens with alternative ways of submitting their evidence for cases.

• Prior experience working in a law enforcement office providing clerical and/or administrative support.

• DCI certification in module.

• Intermediate or advanced level knowledge of Microsoft Office.

• Experience researching criminal justice sensitive information using various police software databases.

• Experience working with Records Management Software (RMS) and Computer Aided Dispatch (CAD) police computer software applications.

• Extremely detail oriented, experience working with diverse groups of people and providing excellent customer service.

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one or two years.

• Valid driver’s license

• Ability to express technical information clearly both orally and in writing when reporting results, testifying, or explaining procedures to others.

• Ability to understand and follow complex oral and written instructions.

• Ability to produce written documents in English with clearly organized thoughts using proper sentence construction, punctuation, and grammar.

• Ability to interact professionally and cooperatively and establish and maintain effective working relationships with co-workers, officials, and the general public.

• Ability to establish and maintain effective working relationships.

• Ability to analyze facts and exercise sound judgment in arriving at conclusions.

• Initiates and completes offense reports on crime and incidents via telephone and in person.

• Enters information and assistance to department personnel for follow-up investigations.

• Enters information relative to suspect information and crime data for crime analysis; prepares reports as assigned.

• Complies with reports and documents with supplements for the preparation of original case file and court case files for the District Attorney’s office.

• Answers telephone switchboard; provides information and assistance; takes messages; refers to appropriate personnel.

• Skill in operating computers and other standard office equipment.

• Knowledge of job-related software applications including NIBRS, RMS, CAD, and CJLeads.

331 S. Franklin Street

Rocky Mount, North Carolina, 27802