Patient Success Representative - Call Center (Remote)

You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.
To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree
Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly.
Let's talk about the team and you:

We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs.
Key accountabilities and decision ownership:

• Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order
• Navigates through multiples systems and programs.
• Completes and documents sales orders with accuracy and speed.
• Provides patient education to provide patients the ability to make an education decision on ordering new supplies.
• Works directly with other departments and clients to resolve patient issues.
• Into a daily work list and documents results of calls
• Understands the unique requirements of patients and provides appropriate direction
• De-escalates patients through best practices.
• Flexibility to work with multiple clients and any given time.

Skills, experience, technical/professional qualifications:

Must have:

• Ability to work independently
• Ability to multi-task in a fast-paced environment
• Strong communication skills on the telephone
• Must be a self-starter who can troubleshoot challenges on the fly
• High school education required
• Excellent written communication skills
• Must have high speed Internet
• 1 year of customer service experience
• Ability to make twenty to twenty-five calls per hour

Preferred:

• Bilingual Spanish speaking is a plus
• Call center experience preferred
• Associates Degree and/or college coursework preferred
• Sales experience highly preferred.

Base Pay Range For This Position
16.30 - 20.37 - 24.44 USD Hourly
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!