Pharmacy Technician (Call Center) - Express Scripts - Remote, Mo, Oh, Az

Express Scripts is hiring a Certified Pharmacy Technician (CPhT) with at least one year of experience in a retail pharmacy, Pharmacy Benefit Mangement (PBM) or Health Plan setting. You must be certified in OH, MO, AZ or Nationwide. Experience working in a call center is preferred.
You are required to attend 14 weeks of training (8:30-4:30 PM CST, Monday-Friday).
Shift Schedules
8:00 AM – 4:30 PM CST Monday-Friday
10:30 AM-7:00 PM CST Monday-Friday
11:30 AM-8:00 PM CST Monday-Friday
11:30 AM-8:00 PM CST Monday-Thursday and Saturday
11:30 AM CST-8:00 PM CST Sunday-Thursday
Responsibilities:
Translate prescriptions filled out by the prescriber and enter information in the patient’s profile in accordance with state regulations.
Quality assurance, prescriber and patient outreach and adverse event reporting.
Research current and past prescription orders
Maneuver through several different systems
Process overrides and work exceptions on prescription orders.
Serve as SME and assist with questions/issues for team members in coordination with supervisor.
May perform training assistance with training of co-workers.
Participate in Lean and continuous improvement efforts internal and external to the department.
Additional duties as assigned.
Qualifications:
High School diploma or GED required, Bachelors degree preferred.
2 – 3 years relevant experience.
Valid/Active Certified Pharmacy Technician (CPhT) in OH, MO, AZ or Nationwide.
Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required.
Strong verbal and written communication skills desired.
Strong attention to detail, accuracy, and quality.
Ability to learn internal systems, processes and programs as needed.
Problem solving skills.
Ability to learn complex specialty therapies and processes.
Ability to handle high stress situations.
Flexible and adaptable.
Strong time management skills.
Must have experience as Patient Care Advocate.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.