Pharmacy Technician -Call Center- Express Scripts

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Our Pharmacy Technicians serve as technical experts to call center teams to assist with efficient resolution of member and client related issues. They provide direction and guidance to less experienced team members. Act as a liaison between pharmacists, pharmacy, account management, customer service and the patient to research and resolve problems that arise. Recognize and recommend improvements to processes and procedures. Uses full knowledge of the job to perform activities that support pharmacy management operations under general supervision in the administration of pharmacy benefit for lines of business. Typically a certified pharmacy technician.
Certified Pharmacy Technician (CPhT) and license REQUIRED

• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required
• Experience working in a call center preferred

ESSENTIAL FUNCTIONS
Translate prescriptions filled out by the prescriber and enter information in the patient’s profile in accordance with state regulations.
Quality assurance, prescriber and patient outreach and adverse event reporting.
Research current and past prescription orders
Maneuver through several different systems
Process overrides and work exceptions on prescription orders
Serve as SME and assist with questions/issues for team members in coordination with supervisor.
May perform training assistance with training of co-workers.
Participate in Lean and continuous improvement efforts internal and external to the department.
Multi-task
Additional duties as assigned.
QUALIFICATIONS
High School diploma or GED required; Bachelor's degree preferred.
2 – 3 years relevant experience.
Valid Pharmacy Technician (Training) license in Arizona or Missouri - certification/registration as required by state laws.- Must be willing to obtain full licensing & certification within 2 years
Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required. Strong verbal and written communication skills desired.
Strong attention to detail, accuracy, and quality.
Ability to learn internal systems, processes and programs as needed.
Problem solving skills.
Ability to learn complex specialty therapies and processes.
Ability to handle high stress situations.
Flexible and adaptable.
Strong time management skills.
Must have experience as Patient Care Advocate.
Work Schedule: 8:00am – 4:30pm CST or 11:30 AM-8:00 PM CST Monday thru Friday.
Monday-Tues- Wed- Thurs- Sat 11:30 AM-8:00 PM CST
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.