Call Center Paging Representative - Hybrid Remote

Work Schedule :

This is a hybrid opportunity. 1st and 2nd and 3rd shift opportunities.

1st shift, hourly part-time, 24 hours a week position that rotates every THIRD weekend with a total of 3 shifts per week. Hours available are 6:45 am - 3:15 pm.
2nd shift, hourly part-time, 24 hours a week position that rotates every THIRD weekend with a total of 3 shifts per week. Hours available are 2:45 pm - 11:15 pm. 3rd shift,100% ON SITE!!! hourly full-time, 4-5 day rotation that shifts every week and includes every THIRD weekend.

Pay : A competitive starting pay range of $19.42 - $ 26.29 per hour, relevant work experience will be considered. Receive additional compensation for working in the evenings and on weekends.

Be part of something remarkable.

Are you a kind, compassionate and empathetic person wanting to make a difference in people’s lives? Does the thought of playing a role at Wisconsin’s #1 hospital excite you? Do you believe that in order to provide remarkable healthcare you should expect remarkable customer service? If so, UW Health’s Communication Center is the place for you!

We are seeking a Call Center Paging Representative with:

• The ability to ask questions and to interpret and analyze a caller’s situation and direct them appropriately.
• Compassion, empathy, and understanding when greeting callers who can at times be distressed.
• The aptitude to navigate numerous on-call schedules in order to facilitate urgent medical communication between physicians and patients needing care/medical advice.
• A passion to go “above and beyond” in assisting callers with their needs.
• The skill to take an average of 120-150 calls per shift which vary in complexity, from connecting callers to inpatient rooms, to notifying an on-call physician about an organ offer, to executing emergency plans.
• The ability to think critically and act swiftly when managing the emergency line.

By using:

• State of the art telephone technology.
• High-quality personal computer workstations.
• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services.

Education :
Minimum: Associate Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree).
Preferred: Associate or Bachelor’s degree in Healthcare, Information Technology, Business, or related field strongly preferred.

Work Experience :
Preferred - One year of experience in a medical, call center, or customer service environment.

Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through inpatient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members, and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

UW Hospital and Clinics benefits