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Call Center Agent Jobs

Company

Caleres Inc.
Address , St. Louis, 63144, Mo
Employment type FULL_TIME
Salary $15 an hour
Expires 2023-07-15
Posted at 11 months ago
Job Description
Overview:
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first! We seek people who share our values and our ferocity for fit. People passionate about their work. People who hold themselves and others accountable. People who think a multibillion-dollar company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.

People who believe remarkable things are possible and will not stop striving for them.

We are seeking someone to join our Consumer Care team in St. Louis, MO as a Call Center Agent. In this role, you will be a part of an amazing team that provides support to each other and an environment that is fun and engaging! You will answer calls from customers regarding their questions and/or concerns.
Responsibilities:
As a Call Center Agent, you will:
  • Deliver timely and accurate credits and adjustments to customer accounts
  • Effectively manage consumer calls to respond to and resolve order inquiries or complaints and complete inbound sales
  • Efficiently resolve customer concerns and escalate complex questions for resolution
  • Grow customer retention through positive and professional communication
Benefits you’ll enjoy:
  • No overnight shifts!
  • $15/hr with incremental increases up to $15.75 by your 1-year anniversary
  • Daily access to pay through Dayforce Wallet
  • Great benefits, including medical coverage starting day one
  • 30% shoe discount
  • Comprehensive 2-week training program
  • Career development and growth opportunities
    Qualifications:
    We seek people with these qualifications:
    • Intermediate data entry & typing skills required
    • Monday - Friday, 9:00 AM - 6:00 PM
    • High school diploma or equivalent preferred
    • Sunday, Closed
    • Excellent communication and conflict resolution skills
    • Saturday, 10:00 AM - 5:00 PM
    • Previous customer service, call center or retail experience preferred
    • Available to work full time on a rotating schedule, including nights, weekends & holidays:
      • Monday - Friday, 9:00 AM - 6:00 PM
      • Saturday, 10:00 AM - 5:00 PM
      • Sunday, Closed

    Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

    #LI-CS1