Call Center Operator Jobs

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Accomplishes sales and organization mission by completing related results as needed.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Establishes policies by entering client information; confirming pricing.

Skills

• Multi-tasking
• Data entry skills
• Customer service
• Attention to detail
• People skills
• Customer focus
• Professionalism
• Phone skills
• Listening
• Verbal communication
• Informing