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Call Center Quality Control Technician Jobs

Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Virtual Call Center Technician (Police)
By City of Rocky Mount At , Rocky Mount, 27804, Nc $22.08 - $33.12 an hour
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
Experience working with Records Management Software (RMS) and Computer Aided Dispatch (CAD) police computer software applications.
Utilizes the Agencies Record Management System by looking up information and inputting new information regarding criminal investigations.
Prior experience working in a law enforcement office providing clerical and/or administrative support.
Intermediate or advanced level knowledge of Microsoft Office.
Experience researching criminal justice sensitive information using various police software databases.
Call Center Quality Auditor
By Proctor Loan Protector At , Daytona Beach, 32114, Fl $19 an hour
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
3 months experience in the loss draft department.
Physical Requirements Necessary on a Regular Basis:
Work Location: Hybrid remote in Daytona Beach, FL 32114
Manager, Control Center Jobs
By American Airlines At Charlotte, NC, United States
Bachelor’s Degree in Business Management field or equivalent experience/training
This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Skills in excellent leadership and teamwork with proven ability to work effectively in a variety of situations
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
Auditor, Call Center Quality
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Offers suggestions for process improvement to foster exceptional customer experience.
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
Participates in call calibration exercises.
Auditor, Call Center Quality
By Molina Healthcare At , Long Beach, 90802, Ca $14.90 - $29.06 an hour

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees:

Call Quality Manager Jobs
By RealVoice At , Memphis, 38128, Tn
Excellent leadership and team management skills.
Provide regular QA reports to the management team.
Bachelor's degree in Business Administration, Quality Management, or a related field. Advanced degree is a plus.
Manage the QA team and drive continuous improvement in our processes and systems.
At least 5 years of experience in a quality assurance role, preferably within the hospitality or tech industry.
Strong knowledge of QA methodologies, tools, and processes.
Quality Control Technician - Day
By Diversitech At , Conyers, 30012, Ga
Inspects goods as final process before shipping.
May direct team members on quality issues or product repairs/rejections
May provide input on quality standards and reports
May work with engineering team on setting quality standards
Specific duties include, but are not limited to:
Direction is given by supervisor. Must interface with other hourly production team members.
Quality Control Technician Jobs
By Vulcan Materials Company At , Napa, Ca $22 - $28 an hour
doing the right thing, the right way, at the right time
What You’ll Like About Us
NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS
Quality Control Technician Jobs
By Keurig Dr Pepper At , Houston, Tx $22.66 an hour
At least 1 year of related Quality Control experience in a manufacturing environment required
Benefits are available to new hires DAY 1!
Submit samples for microbiological testing, maintains test results, and calculates batch adjustments for certain products.
Approve batches for packaging and conforming finished product for shipment and places non-conforming product on hold for further analysis.
Make corresponding inventory movements in SAP.
File and maintain retained samples.
Technician Quality Control Jobs
By Freeman Company At , Coppell, 75019, Tx
Minimum 2 years of related experience within event production and/or warehouse operations
Process daily intake and quality checks of assigned equipment
Prioritize workload based on outbound equipment needs
Assist in the maintenance of assigned stock of parts, accessories and ancillaries required to return
Equipment to a rentable state
Maintain the physical appearance and functional form of assigned area
Quality Control Technician Jobs
By bp At , Philadelphia, Pa
Supports the laboratory's ISO9001/ IATF 16949 quality management system and audits.
Remain fully trained and proficient to complete any required task while achieving full compliance to the BP Operating Management System.
Crucial Experience and Job Requirements:
Maintain data records, perform SPC analysis as required, SAP data entry
Maintain quality assurance programs to meet process specifications and end-product quality measurements for API, ISO 9001:2000 and general customer requirements.
Analytical instrumentation basics required and hands-on experience.
Quality Control Technician Jobs
By Firmenich At , Princeton, 08536, Nj

Key Responsibilities: Manage the receipt of samples as they are logged into Quality Control. Analyze raw material, in-process, and finished product samples according to established SOP's Retrieval ...

Quality Control Technician Jobs
By Keurig Dr Pepper At , Northlake, Il $23.38 an hour
At least 1 year of related Quality Control experience in a manufacturing environment highly preferred
Benefits are available to new hires DAY 1!
Submit samples for microbiological testing, maintains test results, and calculates batch adjustments for certain products.
Approve batches for packaging and conforming finished product for shipment and places non-conforming product on hold for further analysis.
Make corresponding inventory movements in SAP.
File and maintain retained samples.
Quality Control Technician Jobs
By StoneAge Waterblast Tools At Durango, CO, United States
Minimum of 5 years of manufacturing experience
Documentation and organization skills; proficiency with computer and MS office.
Have strong written and verbal communication skills.
Supporting the gauge and equipment calibration program to ensure accurate measurement of required tolerances
Maintaining professional working relationships with fellow employees, outside Suppliers, and customers.
Preserve and enhance the integrity of the Quality Assurance ethic at StoneAge:
Technician - Quality Control
By PepsiCo Beverages North America At , Indianapolis, 46268, In $25.80 an hour
Follow process guidelines and expedite quality concerns to management
Experience with food safety (e.g., AIB certification, operations prerequisite programs, UP lights, etc.)
Experience with audit compliance (e.g., monitoring, documentation, variance explanation, etc.)
Experience with product changeovers (e.g., CIP, flavor changes, sanitizing, setting formulas, etc.)
Experience operating testing instruments (e.g., Carbo Qc, HPLC, Densitometers, Water Testing, etc.)
Experience following standards of operations (SOPs) (e.g., following procedures, etc.)
Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc. At , Baldwinsville, 13027, Ny
Demonstrated call center experience with a focus on quality improvement and training.
Effective oral and written communication skills, and strong attention to detail.
Working knowledge of Microsoft Office (Word, Excel, Outlook, and Access) and CATI style survey
Ability to manage multiple priorities, with frequent tight time constraints required.
Excellent interpersonal and customer service focused skills and ability to work with diverse groups of
Ability to work independently and follow through on own initiative is essential.
Call Center Pharmacy Claims Technician
By Humana At , Charleston, 25304, Wv
Assist the Call Center management team with projects to enhance the workflow and success of the Call Center
Complete incoming tasks as assigned by the Pharmacy Claims Team Leaders and the Pharmacy Claims (Support Services) Manager
Strong verbal and written communication skills, including the ability to tailor
Problem-solving skills and ability to follow through on tasks assigned
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
2 years of Pharmacy Technician experience
Call Center Pharmacy Claims Technician
By Humana At , Dover, 19901, De
Assist the Call Center management team with projects to enhance the workflow and success of the Call Center
Complete incoming tasks as assigned by the Pharmacy Claims Team Leaders and the Pharmacy Claims (Support Services) Manager
Strong verbal and written communication skills, including the ability to tailor
Problem-solving skills and ability to follow through on tasks assigned
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
2 years of Pharmacy Technician experience
Call Center Pharmacy Claims Technician
By Humana At , Troy, 48083, Mi
Assist the Call Center management team with projects to enhance the workflow and success of the Call Center
Complete incoming tasks as assigned by the Pharmacy Claims Team Leaders and the Pharmacy Claims (Support Services) Manager
Strong verbal and written communication skills, including the ability to tailor
Problem-solving skills and ability to follow through on tasks assigned
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
2 years of Pharmacy Technician experience

Are you looking for an exciting opportunity to join a dynamic team and make a difference in the quality of customer service? We are looking for a Call Center Quality Control Technician to join our team and help ensure our customers receive the highest quality of service. As a Quality Control Technician, you will be responsible for monitoring customer interactions, providing feedback to agents, and ensuring compliance with company policies and procedures. If you are looking for a challenging and rewarding career, this is the job for you!

Overview Call Center Quality Control Technicians are responsible for ensuring that customer service representatives are providing quality service to customers. They monitor customer interactions, provide feedback to customer service representatives, and ensure that customer service standards are met. Detailed Job Description Call Center Quality Control Technicians are responsible for monitoring customer service representatives’ interactions with customers. They listen to customer calls, review customer service emails, and observe customer service representatives’ interactions with customers. Quality Control Technicians provide feedback to customer service representatives on their performance, and ensure that customer service standards are met. They also provide recommendations for improvement and help customer service representatives develop their customer service skills. Job Skills Required
• Excellent communication skills
• Attention to detail
• Analytical and problem-solving skills
• Ability to work independently
• Knowledge of customer service standards
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or quality control
• Knowledge of customer service software
• Knowledge of customer service standards
Job Knowledge
• Knowledge of customer service standards
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Experience
• Previous experience in customer service or quality control
• Experience in customer service software
• Experience in customer service processes
• Experience in customer service best practices
Job Responsibilities
• Monitor customer service representatives’ interactions with customers
• Listen to customer calls, review customer service emails, and observe customer service representatives’ interactions with customers
• Provide feedback to customer service representatives on their performance
• Ensure that customer service standards are met
• Provide recommendations for improvement and help customer service representatives develop their customer service skills
• Assist in the development of customer service processes and procedures
• Assist in the development of customer service best practices