Vice President Of Operations Remote

At a Glance

WHO: knk Group, a leading partner of the media and publishing industry providing innovative ERP and CRM solutions.

WHAT: Vice President of Operations

WHY: We are a growing company and need to expand the team to support the efforts.

About The Role

We are looking for an experienced and dynamic Vice President of Operations to lead, grow, and optimize our operations at knk. The ideal candidate will be able to empower and mentor team members, fostering a culture of growth, collaboration, and professional development in addition to driving efficiency and excellence across multiple departments.

RESPONSIBILITIES OF A Knk VICE PRESIDENT OF OPERATIONS

• Create an environment that encourages innovation, creativity, and individual ownership while promoting a sense of unity and shared purpose.
• Encourage customer-centric thinking and inspire teams to go the extra mile in delivering exceptional customer experiences.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Monitor project progress, identify potential risks, and develop mitigation strategies to ensure successful project outcomes.
• Identifies training needs and ensures proper training is developed and provided.
• Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Maintains knowledge of emerging technologies and trends in operations management.
• Oversee the successful delivery of software projects, ensuring they are completed on time, within scope, and to the highest quality standards.
• Empower project teams to take ownership of their work, fostering an environment of accountability and achievement.
• Establish processes to gather customer feedback and insights, translating them into actionable improvements.
• Champion a spirit of teamwork and collaboration across departments, driving cross functional projects and initiatives.
• Develop and implement career development pathways for team members to ensure their growth and advancement within the organization.
• Provide visionary leadership, setting strategic goals, and translating them into actionable plans across multiple departments.

About You

WHO YOU ARE

• Comfortable working in the coordinated chaos of a rapidly growing business.
• You like to organize things and bring them to order.
• Very customer-centric, always looking for ways to deliver a better experience.
• You are team-minded and willing to lend a helpful hand to get a project going.
• You have a passion for learning new things and a desire to help others do so, too.
• An optimistic, enthusiastic, and fun person to work with.
• And if you are passionate about the media industry, publishing, and/or technology, then you are definitely the right candidate.
• You are methodical in what you are doing.

What You Bring

• Excellent communication, interpersonal, and leadership skills.
• Experience in project management methodologies and best practices.
• Proven track record of leadership and success in managing operations within the professional service/software industry.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong strategic thinking and the ability to translate business goals into operational plans.
• Applicants must have authorization to work in the US/North America.
• Strong critical thinking skills and the ability to make informed decisions under pressure.
• Demonstrated experience in team management, fostering collaboration, and driving performance.
• Financial acumen and experience with budgeting and cost management.

About Knk

knk is the leading publishing ERP software serving major book, magazine, and trade publishers in North America, Europe, and Asia. knk offers the world’s only Microsoft-certified publishing software for the publishing market, creating a future-proof platform for our customers. We want to be the supplier of the future, helping customers succeed with our world-leading software and professional services.

The knkGroup employs over 200 people worldwide. With our headquarters located in Germany, our international teams meet regularly, forming a truly global community. Founded in 1988 by Knut Nicholas Krause, we boast high customer retention rates, low employee turnover, and bringing together the greatest talents from tech, publishing, and business.

While our international team can work from our many offices in places like Berlin, London, Paris or Munich, the North American team is 100% remote. Since we were a remote team before it was cool, we already have the logistics worked out.

OUR VALUES

• Every team member is here for each other, ready to drop everything and help a colleague in need.
• As a team, we communicate openly and honestly. We own mistakes and don´t hide from hurdles we have to overcome.
• Our team members are accountable, delivering what they are supposed to on time and with high quality.
• We don’t run from growth and improvements. If we see flaws in our systems or new opportunities, we take the initiative to go after it.
• We are a passionate bunch. We really get into it. But we also like to have a good time – including during the regular socials.
• We focus on partnerships – working together internally within the company and externally with clients and industry partners.
• Our team is incredibly curious, always exploring new ways to do things.

Benefits

What We Offer

• 40 days of paid parental leave to use within the first year of childbirth. (Available 12 months after your start date and only available every 365 days.)
• Work whenever and wherever you want. W e don´t care if you´re a night owl or an early bird, we also don’t care if you want to work from home, a coffee shop or in a different country. What's most important to us is that you can meet with your colleagues and customers during normal working hours.
• 1 paid Philanthropic day per year.
• 100 days of paid maternity leave to use within one month prior to the due date and within the first year of childbirth. (Available 12 months after your start date and only available every 365 days.)
• Fully r emote working environment in the time zone of your choice.
• We do encourage life-long learning and thus offer an annual professional development stipend.
• 401k plan with company match.
• Up to 5 paid days for Jury duty.
• Company-sponsored health, dental, and vision insurance.
• Competitive pay, $175 to 230k, based on experience.
• We also add 1 day of PTO for every 5 years at knk.
• An all-purpose PTO policy which can be used for holidays, vacations, sickness, injury, and personal time off. In total 32 PTO days (256 hours) per calendar year with a 9-day (72 hours) carryforward policy.

PERKS

• An opportunity to work in a flat hierarchy structure with open communication channels up to CEO level.
• Challenging and interesting projects with well-known media companies.
• Regular socials with colleagues from around the world.
• You will be working with a really committed, passionate team full of awesome people but in a relaxed atmosphere.
• A corporate culture with plenty of room for individuality, creativity, and career growth.

We are an equal opportunity employer. All applicants will be considered for employment qithout attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.