Vice President Business Development - Insurance

The Opportunity | VP of Business Development - Insurance

This is an executive-level position for emerging leaders who want to flex their sales muscle in an organization that is the global leader of customer service solutions across multiple business verticals. At Teleperformance, your knack for problem-solving and challenge-facing will be paired up with the best tools and technology, allowing you to develop and execute the best sales strategies for to support this newly created insurance vertical. This vertical will drive new business growth for US clients being serviced anywhere on the globe.

As a VP of Business Development - Insurance, You Will…

• Engage targeted accounts to identify new markets/opportunities within the Insurance industry with a focus on claims and collections.
• Map out a business plan with goals, key actions, targets, and measures of success, including its complementing resources and tools needed by the unit/department to meet and exceed the organizational objectives.
• Direct the smooth implementation of well-defined end-to-end business development plans based on the current or new transformational needs and requirements approved and supported by leadership and our clients.
• Uphold and promote our Teleperformance core values, norms, standard operating policies, and procedures.
• Utilize and manage the TP CRM system – Salesforce.
• Coordinates with the Bid/Proposal team to generate presentations and proposals for client delivery.
• Establish and maintain collaborative partnerships with our new clients to ensure we deliver committed results.
• This will be an Individual Contributor role.

Key First-Year Objectives

• Qualify 12 opportunities per year.
• Build confidence and trust with new and current accounts through close partnerships and outstanding delivery.
• Engage with customers in a consultative way by understanding their value proposition and designing solutions that enable improved business outcomes.
• Optimize internal relationships with Sales Support and Client Services.
• Design a business development strategy to engage identified target list based on assigned accounts.

What Will You Need to Succeed?

• Analytical thinking, proactive attitude, strong written and oral communication skills
• Bachelor’s degree or above is preferred.
• Strong negotiation and business management skills.
• Excellent interpersonal skills and teamwork mindset
• Good understanding of CX-related digital technologies, digital transformation a plus.
• Must be highly detailed oriented with the ability to be productive and accountable and work under tight deadlines when needed.
• 8-plus years of successful enterprise sales experience selling into the Insurance industry - experience/familiarity with Property and Casualty and Life and Annuity are needed.
• Must have extensive experience selling and presenting to the highest-level decision-makers (C-level Executives)

Where We Celebrate You

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.

Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.

Teleperformance | Where Are We Going

Teleperformance has five competitive advantages that enable it to implement its development strategy successfully:

• Expertise and experience in a wide range of client sectors.
• The handling of 265 languages via an integrated offshore/nearshore network, enabling it to meet the global needs of a significant number of clients.
• The omnichannel offer comprises solutions and technology that enable control of the entire chain of interactions and communication between the client and its customer.
• The People Strategy, which is founded on two key pillars of human capital management: focus and discipline
• A culture of customer satisfaction where proactivity and customer communication are key

The goal of the strategy is to add value through sustainable and profitable development of the Group’s operations, organic growth, and targeted acquisitions.

The Leadership Competencies for Exceptional Potential Are…

• Global Thinker
• Transformational Leader – Empathy, E.I. & Resilience
• A True Partner
• Agile Mindset
• Innovative and Creative
• Authentic and Connected Leader
• Purposeful and Impactful
• Digitally Smart
• Infinite Learner
• Smart and Decisive with Data
• Adaptability

You Should Be Excited to Join the TP Family Because…

• We encourage you to be creative and to provide outside-the-box solutions.
• Our Cloud Campuses open their doors for you to lead from any location on the globe.
• We are committed to building an inclusive workplace with our DE&I programs.
• We encourage you to live well. To establish the right work-life balance.
• We want you to focus on your future with our financial benefits plans.
• We want you to keep learning, with excellent leadership development options for everyone.
• We care about our citizens of the world with our great give-back programs.
• We work hard to cultivate a supportive and welcoming workplace for everyone.
• We encourage a full range of diverse and talented candidates to apply for our positions.

Important | Policy on Unsolicited Third-Party Candidate Submissions

Teleperformance does not accept candidate submissions from unsolicited third parties, such as recruiters or headhunters. Such applications will not be given due consideration, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.