Veterinary Hospital Operations Manager

Carothers Pkwy Veterinary Clinic in Brentwood, TN is looking for a Hospital Manager to join our team!

Carothers Pkwy Veterinary Clinic is owned and operated by Dr. William Thor Rye. Dr. Rye has been practicing medicine in the Nashville area since 2003 and is extremely proud to share his vision of veterinary medicine with you in his new facility. He is currently serving as the President of the Nashville Academy of Veterinary Medicine and is a member of the TVMA and the AVMA.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.
• Participates in the planning and budget maintenance process.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.

Operations

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Performs quality checks and reviews of client files.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Oversees employee benefits program and hospital insurance plans.

People Management

• Tracks and maintains current licensure for all DVMs.
• Implements performance-based incentive and rewards and recognition programs.
• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Manages staff, including grooming and boarding staff if applicable.

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Manages hospital inventory and controls facility and administrative costs.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Ensures payroll is accurately completed and submitted for all hospital staff.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor’s degree in business or related degree is preferred.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• 3-5 years of experience in a manager role, including customer service experience.

Knowledge and/or experience in the following areas:

• HR policies and protocol development.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Oral and written communication skills.
• Problem-solving and resolution management skills.
• Model a professional and courteous manner with staff and clients.
• Conduct performance appraisals.
• Staff management including: coaching, developing, and motivating staff.
• Multi-functional operations including budget and labor management.
• Make decisions confidently and effectively.
• Reporting and data analysis.
• Customer service strategies and effective marketing techniques.
• Delegate responsibility and achieve results with hospital team members.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.