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Practice Manager (Hospital Manager)

Company

Mission Veterinary Partners
Address , Johnson City, 37601, Tn
Employment type FULL_TIME
Salary $60,000 - $80,000 a year
Expires 2023-07-23
Posted at 11 months ago
Job Description
Overview:

Veterinary Medical Center has an opportunity for a Practice Manager to join our team!

Dr. Shelley Brouillette, Dr. Dana Still and Dr. Amanda Alexander are licensed veterinarians, treating all types of pets. Pet health and well-being is very important to us, and we will take every step to give pets the best possible care.

Location: 205 Princeton Rd, Johnson City, TN 37601

Shift Details: Full-time position exempt position working approximately 40 hours/week, but may flex up or down as needed for practice needs. Typical schedule is Monday-Friday working shifts around business hours 7:30am-6pm. Occasional weekend may be needed.

Salary Range: $60,000 - $80,000 based on experience, range may be flexible for those with industry experience

Job Summary: The Practice Manager is a key member of the Mission Veterinary Partners (MVP) hospital management team. This position reports to the Regional Operations Director and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel, and direction to the team at the clinic to ensure safe, efficient, therapeutic, and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with MVP mission and values. Position has budget and P&L accountability.
Responsibilities:
How you'll make an impact:
  • Position has responsibility for hospital level trends impacting net promoter score.
  • Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. Position has general, overall responsibility for teammate decisions within the clinic.
  • Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.
  • Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.
  • Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Mission Veterinary Partners healthcare clinical and safety standards.
  • Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
  • Know, understand, implement, follow, and communicate to teammates all MVP employment policies and procedures, awards, and other opportunities within company.
  • Review, analyze, and implement staffing plans that promote the most effective use of teammates.
  • Responsible for improving employee satisfaction 10%+ per year.
  • Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff.
  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Provide leadership to direct reports and strategic leadership to company; develop and foster a positive, fulfilling work environment within the division.
  • Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
  • Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.
  • Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.
  • Responsible for improving customer satisfaction and patient retention 10%+ per year.
Qualifications:
Required Knowledge, Skills and Abilities:
  • Must be confident around pets. Demonstrated commitment to MVP core values.
  • 3 years management experience required, preference will be given to CVPM or licensed vet tech candidates
  • Degree in management or business preferred, veterinary clinic or animal industry experience preferred
  • Demonstrated empathy and respect for teammates and patients.
  • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.
  • Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.
We put people first and never compromise on our values.
Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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