Utility Analyst (Contact Log And Reporting)

TEOCO’s Managed Services team is seeking a smart, self-motivated, and detail-oriented candidate. This is a great opportunity to work in the area of consulting, and building utility invoice knowledge and software skills.

Responsibilities:

• Post-implementation take ownership of maintenance of the client “Operations Guide,” detailing all internal and external processes and guidelines as specified in the engagement.
• Create internal reports for the team to help manage everyday operations.
• Ensure that the operational team is compliant with contact log note requirements as specified in the Operations Guide. This may include one or more of the following: providing requirements and test output for automated contact log notes completed by the product team, creating RDCC files to upload contact log notes created by auditors or analysts into the system, and, in some cases, manually correcting or adding notes.
• Complete ad-hoc reporting for clients as requested/needed.
• Creating RDCC files may include submitting or receiving information from the Alteryx server. Further, the analyst will be responsible for quality sampling on contact log note submissions to ensure adherence to requirements as specified in the Operations Guide.
• Create and maintain standard reporting for clients using Business Objects or client-specific Cloud software tools.

Experience and Qualifications:

Essential:

• Demonstrated Attention to detail
• Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics.
• Experience with MS Outlook, MS Excel, & MS Word

Desirable:

• Previous work in a utility environment or A/P environment is helpful.