Us Desktop Support Tech

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Provide technical support, oversight, and leadership to team members and projects
• Develop and maintain proficiency in the use of company-wide standard software
• Assists IT personnel in identifying the root cause of production defects
• Participates in process improvement, recommending changes in policies and procedures
• Be on standby to resolve sound and visual equipment during live events
• Research, evaluate, and recommend new hardware and software to support end user computing needs.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Test any new equipment for conference room and approve it for Carenet use and troubleshoot and adjusting the AV equipment.
• Provide on-call support for a 24x7 operations and be able to work any shift and participate in leading team projects as requested.
• Set up, configure, and install media equipment such as third party all in one camera/speakers
• Tracks and enters their time weekly into Carenet’s Time Entry/Project Planning system
• Build rapport and elicit problem details from Carenet internal customers
• Field incoming requests from end users via both telephone and e-mail in a courteous manner.
• Resolve defects and roadblocks for the team and develop, mentor, and groom technicians
• Supports and develops other team members by providing advice, coaching and educational opportunities.
• Providing technical support to primary office site, remote offices and home office/remote workers.
• Assist users on the use of VPN and associated security devices as well as troubleshoot end user issues related to these for work at home users.
• Install, configure, and manage or troubleshoot Windows 10, Windows 11, Mac OS workstations/Laptops, printers, and applications on workstations.
• Stay current with technology with a focus Carenet technology and provide Executive support
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Will need to organize and prioritize work and identify continuous improvement opportunities
• Conducting sound, visual, and performance quality checks on AV equipment
• Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications.
• Install and maintain anti-virus software with in house automated tools and ensure the compliance to enterprise security policy.

This is an entry level on site position.

• Any industry applicable certification (A+, MCP, etc.) would also help distinguish candidates.
• Experience preferred in the areas of software development, web application architecture, service-oriented architecture, and network architecture.
• Ideally, this candidate will have experience in full-stack development as they will interact with all tiers of the system to develop solutions.
• Bachelor's degree in Information Systems or Computer Science from a four-year college or university with at least two years of experience developing applications using .Net technology; or three to five years related experience and/or training; or equivalent combination of education and experience.