Training Manager Jobs

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Manager position within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.

How will you make an impact in this role?

The Training Manager is responsible for leveraging data, performance insights, and internal customer feedback to identify training needs across the sales and client management lifecycles. The Manager will manage and evolve the training strategy to meet internal customer training needs, and lead, track, and reinforce trainings. The Training Manager will be a thought leader who will deliver on an effective training plan and the professional development of Colleagues across all segments of Global and Large.

Responsibilities:

• Partner with our Learning & Development Centers of Excellence to source, develop, and customize content based on role and/or the segment’s training needs
• Partner with key business partners (i.e., Marketing, Performance & Insights, Product, etc.) to evolve training materials, topics, and delivery methods
• Strategize and align with stakeholders on Continuing Education needs and topics
• Build strong relationships with leaders and support teams to clearly identify training needs to drive growth targets
• Design and implement the learning journey for G&L Sales and Account Development Colleagues to drive outstanding performance of both front-line teams (new hires and tenured) and leaders, including innovation of curriculums, training delivery, and reinforcement
• Establish processes that will scale to meet the demands of a growing Sales and Account Development organization
• Measure effectiveness of the learning experience by using business performance metrics to evolve the training plan over time

Minimum Qualifications:

• Expectation is to be in office 2-3 times per week
• Strong executive presence and ability to influence at all levels
• Experience with developing successful programs to accelerate the performance
• Bachelor's degree or equivalent experience
• Outstanding facilitation skills, engaging style in front of large audiences, strong written and oral communication skills
• 4-5 years’ experience in adult learning and training development and delivery, including effectively leading and facilitating training programs
• Ability to create an exciting learning environment
• Ability to identify learning and performance improvement needs, develop objectives, design plans, and demonstrate return on investment
• Demonstrated ability to meet deadlines, excel in a complex, fast paced, multi-team environment with rapidly evolving business demands
• Excellent business acumen and results orientation
• Outstanding relationship building skills with proven track record to effectively collaborate, partner, and consult with senior leaders, internal business partners, external vendors, and customer facing colleagues to uncover insights and build consensus
• Enthusiastic, fun, flexible and demonstrates a willingness to learn!
• Experience using creative tactics and programs to drive the adoption of new digital capabilities
• Innovator - not afraid to challenge the status quo

Preferred Qualifications:

• Experience in a highly regulated industry

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• 6% Company Match on retirement savings plan
• Competitive base salaries
• Free financial coaching and financial well-being support
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Career development and training opportunities
• Bonus incentives
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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