Epic Training Manager Jobs

This is a remote position.

Responsible for Epic training department, including managing development and delivery of all Epic training curriculum, environments and classes for all Epic implementations. Oversees coordinating implementation training schedules and access and build of training facilities during implementations. Identifies, manages and schedules any ongoing enhancement, workflow change, and remedial training needed across all application users.

Responsibilities

• Works closely with the Director, Application Operations, Epic to craft a vision for the Epic training plan
• Manages the hiring, securing and on-boarding of market-based implementation Credentialed Trainers
• Periodically conduct analysis to identify learning needs and outcomes
• Works closely with Application Directors to stay abreast of application changes
• Collaborates with SMEs and learners through the entire instructional design process
• Collaborates with Epic application teams to ensure Epic training environment is kept refreshed and current
• Designs, develops, and facilitates the deployment of the Epic training curriculum
• Works with operational leadership in implementation markets to ensure appropriate training attendance
• Partners with Operational Leadership to incorporate business workflow into training curriculum
• Works with communications team to publish training schedules and communicate with stakeholders
• Manage team of Instructional Designers, Local Learning Leads and Training Coordinators
• Oversees the build and maintenance of Epic training environments
• Is familiar with e-learning, web based, and synchronous/asynchronous learning content
• Works with all levels of the organization from front-line staff to senior management
• Collaborates with market-based education departments to provide train-the-trainer programs
• Integrates operational workflow considerations into the training development plan

Engagement Details:

• This role is expected to lead the revenue cycle team from inception through ongoing post live support, optimization phases, and ongoing maintenance of the application suite
• Revenue cycle applications will come live in a big bang go-live while clinical applications will come live in rolling fashion
• This is a multi-year rollout of Epic across an enterprise environment
• Position will be remote with travel to east coast client site for key milestones only

Requirements

Requirements What You Need to Be Successful:

• 5+ years of professional development/training experience
• Experience in designing and delivering training programs for supervisory, middle management, and senior management levels
• Proficiency with a variety of learning development tools (i.e., HealthStream, etc.)
• Healthcare industry experience preferred
• Experience managing, coaching, or mentoring trainers
• Strong writing, communication and project management skills
• Excellent stand-up presentation skills
• Bachelor’s degree required
• 6 – 10 years of management experience.
• Strong facilitation skills
• Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts

Knowledge And Skills

• The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
• A deep understanding of hospital organizations and EPIC certification and/or understanding of the EPIC product suite.
• Demonstrated project management skills (technology and people) with a track record of achieving goals on time and on budget.
• Demonstrated ability to be self-directed with excellent organizational, writing, interpersonal, and presentation skills.
• Ability to fully utilize BHMC’s electronic record systems, equipment and other healthcare and billing systems relevant to this position.

Licenses, Certifications:

• Epic Certification desired
• American Society for Training and Development (ASTD) and Styles certification preferred,
• Certified Professional in Learning and Performance (CPLP) preferred,