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Technical Account Manager - Team Lead, Partner Integrations
Company | DoorDash |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-14 |
Posted at | 9 months ago |
About The Team
- You will serve as the voice of DoorDash in managing external relationships with our point-of-sale and middleware partners, identifying proactive strategic opportunities and handling reactive tactical escalations
- You will partner with product, engineering, analytics, and sales teams to discover & drive opportunities for improvement based on data and merchant insights
- You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content
- You will manage a team that owns the success of third party restaurant integrations by driving initiatives across technical teams, vendors, and business stakeholders
- You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.
- You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
- You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
- You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
- You are a people manager - You have proven people and program management skills, overseeing numerous engagements simultaneously.
- You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
- Bachelor’s degree required
- Experience interfacing and communicating with both business and technical stakeholders (internal and external)
- Experience leading highly cross-functional teams, hitting goals, and succeeding in a complex and fast-moving environment
- Strong technical knowledge of integrations, APIs, and webhooks
- POS (point of sale) or restaurant industry experience is a plus
- Excellent written and verbal communication skills
- Experience translating technical concepts to business solutions
- 6+ years of experience in technical account management / customer success / software consulting / software implementation / sales engineering / product management.
- 2+ years of experience managing technical teams
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