Technical Support Jobs

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

Role Description

The Trading Floor End User Support Associate builds strong relationships and acts as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. S/he has daily interactions with lines of business and technology staff, including executive management.

Responsibilities:

• Acts as a trusted advisor for business and technology teams serving as a go-to for all technology related matters.
• Engages technology product management to provide solutions for staff, product and service feedback, ensuring ongoing enhancements to the client's technology.
• Utilizes existing IT management systems (ServiceNow, Change Control, etc.) to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up
• Responds and proactively addresses employees' technology questions regarding computer systems, telecommunication devices, and software programs.
• Delivers best practices for new and existing hardware and software technology releases.
• Provides written training for staff on software/technology issues on a regular basis.
• Acts as a technology information resources for the staff and management.
• Provides custom technology-based solutions for the office as needed.
• Understands the evolving technology needs of the business units in the offices/floors of support.
• Actively updates and maintains inventory management, request, incident, and purchasing systems. Ensure all systems are properly documented and updated with latest troubleshooting techniques.
• Provides individual and group technology training sessions to staff.
• Perform moves/adds/changes for all desktop and telephone hardware as needed.
• Coordinates efforts with technology staff from other technology departments. Act as liaison between the staff and these various groups. Communicate technology changes and needs to all parties.
• Performs ordering, installation, and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP telephony and telecommunications equipment.

Qualifications:

• 9-12 years of work experience
• Expert in Windows OS support and troubleshooting
• Bachelor's Degree; in Computer Science/Software Engineering or equivalent field or equivalent work experience
• CompTIA A+ Certification, preferred
• 3+ Years SCCM Administration preferred
• Strong interpersonal skills
• 3+ Years production application support
• 3+ Years Trading Floor EUT Support

“The associate needs to pass the specific certification based on the skill set.”

• Our client requires all the employees working on this engagement to be COVID-19 vaccinated.

If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact [email protected]

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.